Director Aftermarket and Services Strategy, Residential Solutions

About Carrier Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting‑edge advancements in temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure safe transport of food, lifesaving medicines, and more. Since inventing modern air conditioning in 1902, we have led by purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. About the role The Carrier North America Residential Solutions (NARS) Aftermarket Leader is responsible for overseeing and enhancing post‑sale revenue opportunities within Carrier’s residential solutions division across North America. The role drives strategies to optimize customer satisfaction, revenue growth, and operational efficiency in aftermarket service and support for residential HVAC systems. Key Responsibilities Strategic Leadership Develop and execute a comprehensive aftermarket strategy aligned with Carrier’s residential solutions objectives, defining short‑term and long‑term goals, identifying growth opportunities, and implementing initiatives to enhance service offerings. Residential Aftermarket Revenue Growth Track and drive revenue growth through sales and marketing strategies, identifying opportunities to upsell services, maintenance plans, upgrades, and new customer segments while strengthening system replacement capture. New Product Introduction (NPI) Steering Governance Committees Serve as the aftermarket champion on NPI steering committees, evaluating and launching new products with aftermarket serviceability, support, and profitability in mind. Collaborate with product development, engineering, and marketing teams to incorporate aftermarket requirements into NPI processes and drive cross‑functional alignment. Customer Experience Enhancement Partner with the NARS customer service team to champion a customer‑centric approach, enhancing service delivery, streamlining processes, and resolving issues promptly based on customer feedback. Collaboration Foster collaboration with cross‑functional teams, ensuring alignment of aftermarket strategies with overall business objectives and leveraging synergies across functions. Market Analysis Stay abreast of market trends, competitive dynamics, and customer needs in the residential HVAC aftermarket, conducting analysis and identifying opportunities and threats for informed decision‑making. Required Qualifications Bachelor’s degree 10+ years of industry experience in HVAC, sales, product management, and/or marketing Willingness and ability to travel up to 40% of the time, domestically and internationally Preferred Qualifications HVAC or related industry experience Graduate degree preferred (MBA) Experience in relevant industries, directly or indirectly (including 2‑step distribution and services) Exposure to aftermarket parts and services concepts Proven track record of leading and growing an aftermarket business, achieving sales and profitability goals, and delivering customer satisfaction Strong leadership, communication, and interpersonal skills, inspiring and influencing others Excellent analytical, problem‑solving, and decision‑making skills, adaptable to changing market conditions and customer needs Proficient in Microsoft Office, CRM, and ERP systems Comfort working as an individual contributor—no direct reports Strategic thinker capable of developing and executing long‑term plans while managing day‑to‑day operations Pay Range The annual salary is between $174,500.00 and $348,500.00, depending on skills, education, experience, and other qualifications. Other Compensation Entitled to short and long‑term incentives subject to plan requirements. Benefits Employees are eligible for the following benefits: Health Care Benefits : Medical, Dental, Vision; Wellness incentives Retirement Benefits Time off and Leave : Paid vacation up to 15 days, paid sick up to 5 days, paid personal up to 5 days, paid holidays up to 13 days, birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation Disability : Short‑term and long‑term Life Insurance and Accident Tax‑Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable protected class. Carrier provides affirmative action for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr Carrier Global Corporation