Tier 1 IT Technician

Buford, GA (on-site / hybrid) Full-Time Service Desk New to the industry, but not new to figuring things out? We’re looking for a Tier 1 tech who’s ready to jump in, learn fast, and earn their way up. You’ll handle frontline issues, but you won’t be stuck resetting passwords forever. We’re not just filling a seat. We’re hiring someone who can grow. What You’ll Do: Take incoming tickets and make sense of them, fast Fix common problems in Windows, Microsoft 365, printers, networking, and line-of-business apps Escalate clean, well-documented tickets when needed (not just “it’s broken”) Support users remotely, with professionalism and clear communication Learn from senior techs who actually take time to mentor Build your own knowledge base, and contribute to ours What You Should Already Know: How to troubleshoot Windows 10/11 Basics of Microsoft 365 (email setup, password resets, MFA) How networks work (and what to check when they don’t) Remote support tools (any of them) How to talk to people who don’t speak tech Bonus: Any scripting, RMM, or firewall experience is a huge plus What You’ll Gain: Hands-on experience with real clients and real systems Structured growth plan to Tier 2, not just vague “opportunities” Paid training & certifications (Microsoft, CompTIA, etc.) Clear documentation standards and process-driven learning Leadership that listens and invests in you What We’re Looking For: Fast learners who don’t need to be told something twice Techs who can communicate clearly, not just click buttons People who want to grow, not coast Team players who document what they fix (so it only gets fixed once) What You Won’t Deal With: Corporate red tape Being ignored or micromanaged A dead-end job #J-18808-Ljbffr SE Technical Services LLC