Catering Lead / Coordinator

Catering Lead / Coordinator

Thrive Restaurant Group is looking for a Catering Lead / Coordinator to join their team in Longmont, CO. The pay range is $16 - $19 per hour.

This role exists at the intersection of operations and guest relationscoordinating the details that make off-premise dining an extension of Thrive's genuine hospitality.

Roles and Responsibilities:

• Catering Operations Management
• Focus: Ensure every catering experience runs smoothly and exceeds guest expectations.
• Own: Full catering process from order intake, confirmation calls, planning, and preparation, to delivery and presentation.
• Own: Coordination of necessary logistics, including staffing and ensuring all equipment and supplies are prepared for event execution.
• Own: Train additional drivers as needed.
• Own: Ensure all catering orders are accurate, properly assembled, and delivered on time.
• Own: Follow up with each guest, by calling to ensure expectations are met or exceeded. Assist: Maintain compliance with food safety, sanitation, and health regulations for all catering activities.
• Client Relations and Sales Growth
• Focus: Build and maintain strong relationships with clients and the local community to support catering growth.
• Own: Build and maintain positive relationships with existing 1st-party catering clients, through service follow-ups.
• Own: Manage ezCater and third-party client management systems, serving as the primary contact for client inquiries and order management.
• Own: Create memorable experiences for all catering clients, using personal touches such as thank you cards, surprise-and-delight gifts, and above-and-beyond issue resolution.
• Own: Represent Thrive's values of friendliness, dependability, and genuine hospitality in every interaction.
• Own: Proactively soliciting new catering business through LRM activities to help grow community presence, brand awareness, and achieve sales goals. **In markets with Sales Managers; partner with the sales manager to solicit new catering business to help grow community presence and brand awareness.
• Financial and Administrative Support
• Focus: Maintain accurate records and support efficient restaurant operations.
• Own: Utilize systems and tools to their fullest ability, including order acceptance, driver assignments, and creating production reports, pack slips, and labels
• Own: Track guest contacts, maintain notes on clients, and keep record of all sales and outreach activities..
• Assist: Fulfill a restaurant hourly position during low-volume catering shifts.

Expectations of the Role:

• Be Accurate and Detailed: Ensure all catering orders are accurate and properly assembled.
• Manage Time Effectively: Demonstrate the ability to manage multiple tasks and deadlines simultaneously.
• Communicate Clearly: Use strong communication skills to manage client inquiries and logistics.
• Be Proactive: Proactively solicit new business and stay ahead of logistical issues to resolve problems quickly.
• Know the Tools: Be proficient in Google Workspace or Microsoft Office (especially Excel) to track and organize data.
• Be Adaptable: Demonstrate flexibility to support catering events that may occur on nights or weekends.
• Use Good Judgment: Know when to use strong problem-solving and leadership skills to address issues and lean into management for support.

How Success Is Measured:

• Order Accuracy: Ensuring all catering orders are accurate and properly assembled.
• Client Feedback: Positive feedback and reviews from existing and new catering clients regarding service and follow-up.
• Timeliness: Orders are delivered on time.
• Compliance: Full compliance with food safety, sanitation, and health regulations. Sales Growth: Achievement of catering sales goals.
• Data Integrity: Order acceptance rate, driver-assigned accuracy, follow-up calls, and client contacts are fully tracked.

Contribution to Value Creation:

• Department Role: Value Creator / Value Executor
• Missions:
• Culinary & Catering creates value by providing craveable food to groups and guests.
• Supply Chain/Logistics gets the right food and supplies to the right places on time.
• This Role's Contribution: The Catering Lead brings both of these missions to life. They create value by building craveable off-premise experiences that keep guests coming back, and they execute that value by safely delivering high-quality, accurate orders on time.

Requirements:

• Reliable vehicle and proof of auto insurance coverage

Thrive Restaurant Group is an Equal Opportunity Employer.