Service Advisor

Service Advisor – Acura of Austin North Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-time Automotive Service Advisor to join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience. Key Responsibilities * Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs. * Translate customer descriptions into clear, actionable work orders for technicians. * Provide accurate cost estimates, outline service options, and gain customer approval before work begins. * Track vehicle status throughout the day and provide proactive updates to customers. * Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports. * Review completed work orders with customers, explain charges clearly, cashier and process final payments. Qualifications * 3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred. * Strong basic knowledge of automotive systems, repairs, and maintenance schedules. * Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores. * Ability to multitask, manage time effectively, and handle stressful situations with professionalism. * Valid driver's license and clean driving record. * Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus. Pay & Benefits * Compensation: Commission + CSI/ACE performance bonuses. * Benefits: Medical, dental, and vision insurance options. * Retirement: 401(k) with company match. * Time Off: Paid time off after 12 months and holiday pay. * Growth: Ongoing manufacturer training and career advancement opportunities.