BILLING TECHNICIAN

Administrative Support Work

The purpose of this position is to provide administrative support work involving the preparation and maintenance of billing or related records. This job works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions/Duties

• Prepares and issues monthly invoices for electric, water and sewer.
• Reviews reports for missed or incorrect meter readings, incorrect data entry or customer profile information, water leaks or service problems and processes adjustments to customer accounts as needed.
• Interacts frequently with customers to discuss high bill concerns and takes necessary action to research problems to help customers understand their usage and potential problems contributing to high or no usage.
• Performs computations and posts to statistical and other records applying knowledge of billing procedures and processes.
• Calculates adjustments in accordance to City policy.
• Operates computer, calculator and other standard office equipment necessary to maintain billing and related records, including data entry.
• Prepares and maintains account records, office files and a variety of other records.
• Performs related work as assigned.

Education/Experience/Physical Demands/Special Requirements/Additional Information

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• Six months of accounting, bookkeeping or related experience or an equivalent combination of education, training and experience.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

• None.

SPECIAL CERTIFICATIONS AND LICENSES:

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

The City of Gastonia is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

Benefits

High Deductible Health Plan with HSA Dental Vision Life Supplemental Insurance Plans Pension (Local Government Employees' Retirement System) 401(k) 457 Short-term/Long-term Disability Dependent Care Plan Employee Assistance Program On-Site Health Clinic Employee Educational Assistance Program Sick Leave (12 days per year) Initial Employment Vacation: Starting at 12 days per year Holidays (11 days per year) Personal Day (1 day per year) A comprehensive list of benefits can be found online at City of Gastonia Employee Benefits Handbook