Senior Facilities Manager

JLL empowers you to shape a brighter way .


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


JLL - Senior Facilities Manager (M2)

Transform at JLL as a Senior Facilities Manager on a client account in our Technology Division! You will lead an IFM team at our clients U.S. headquarters in NYC. Our client is one of the world's Big 4 accounting firms, providing global audit, tax, and consulting services.


Location: New York, NY 10017 (Midtown Manhattan)

Work Schedule: Onsite, M-F 8 AM-5 PM

Travel Requirements: 15% NE US


Reports to: Account Director


Estimated compensation for this position is: $145,300 - $178,100 + annual bonus

What this job involves:

JLL is seeking a Senior Facilities Manager to lead facilities management operations in the Northeast and will be onsite at our client's New York City headquarters in Midtown Manhattan. This role is the senior JLL presence in the New York / Northeast market, responsible for oversight of the day-to-day performance of the team, the development of the onsite facilities team, and the strength of the client relationship at the region's flagship location.


Beyond day-to-day site leadership, this role oversees JLL's service delivery across the broader Northeast portfolio by leading the local JLL FM team members in provision of service excellence, operational efficiency, and account operations in line with JLL's Accelerate 2030 strategy, which emphasizes deepening client relationships and using data, technology and AI to deliver more integrated, higher-value facilities solutions.


What your day-to-day will look like:

Site & Operational Leadership

• Own facilities operations at class-A office site of approx. 1 million square feet in Midtown Manhattan, ensuring the site meets JLL's service standards and the client's expectations for a flagship, highly visible headquarters location.

• Oversee daily building engineering, maintenance and repair activity - including HVAC, electrical, plumbing, life safety, and critical infrastructure systems - performed directly or through subcontractors and the Mobile Engineering Services (MES) platform.

• Manage the demand work order lifecycle from intake through completion, ensuring response and completion times meet agreed service levels across emergency, urgent, normal and routine priority categories.

• Lead property inspections, preventive/predictive maintenance programs, and life-safety/critical systems for readiness for the site.

• Oversee break-work planning and execution in partnership with the Office Services Managers (OSLs), ensuring work stays within approved budget and scope.

• Coordinate subtenant management activities where applicable, including onboarding, inspections, and adherence to lease and building policy requirements.

• Maintain CMMS (Corrigo) data integrity for the site and use system reporting to drive decisions on staffing, vendor performance, and work order trends.

People Management & Team Development

• Directly manage and develop onsite Facility Managers, Assistant Facility Managers, and Facility Coordinators, setting clear expectations and supporting their growth.

• Build a high-performing, engaged team through regular coaching, performance feedback, and career development conversations.

• Model and reinforce a strong safety culture, service mindset, and accountability across the onsite team and subcontracted labor.

• Partner with Human Resources and account leadership on staffing, onboarding, and workforce planning for the New York site and, as needed, the broader Northeast portfolio.

Client Relationship Management

• Serve as the primary, trusted point of contact for the client at 300 Madison Avenue, building a relationship grounded in responsiveness, transparency, and follow-through.

• Meet regularly with the OSLs and other client stakeholders to review open work, upcoming projects, and building performance.

• Represent JLL in quarterly business reviews (QBRs), presenting site performance against agreed KPIs and contributing to the account's KPI scorecard.

• Anticipate client needs and proactively bring forward solutions, ideas, and innovations rather than waiting to be asked.

Portfolio Growth & Strategic Contribution

• Identify opportunities to apply data, technology and automation - consistent with JLL's Accelerate 2030 strategy - to improve service delivery, reduce cost, and strengthen the client relationship across the region.

• Support account planning activities, including input into staffing, budget, and initiative planning for the Northeast.

• Contribute critical thinking and sound judgment to resolve escalated issues, evaluate trade-offs, and recommend the best path forward to both JLL and client leadership.

Financial & Vendor Oversight

• Support development and management of the site's operating budget, monitoring spend against plan and escalating variances appropriately.

• Manage vendor and subcontractor performance, including quarterly business reviews, service-level compliance, and certificate of insurance (COI) tracking.

• Ensure all work is performed within approved budget authority, escalating and documenting any emergency expenditures per policy.

Required Qualifications :

• Bachelor's degree in Facilities Management, Engineering, Business, or related field, or equivalent professional experience.

• 7+ years of progressive facilities management experience, including experience managing a corporate or commercial real estate site of significant scale and visibility.

• Proven, hands-on people management experience - demonstrated ability to hire, coach, develop and hold accountable for a multi-level facilities team.

• Strong critical thinking and problem-solving skills, with the ability to evaluate operational, financial, and client trade-offs and make sound recommendations under pressure.

• Demonstrated ability to build and sustain strong client relationships at multiple levels of an organization, including with senior stakeholders.

• Working knowledge of building systems (HVAC, electrical, plumbing, life safety) and standard facilities management practices.

• Experience with computerized maintenance management systems (CMMS); Corrigo experience is strongly preferred.

• Excellent verbal and written communication skills, with the ability to represent JLL confidently in client-facing settings, including QBRs.

• Comfort working with data and reporting tools to track performance and identify opportunities for improvement and growth.

Preferred Qualifications :

• Facilities Management Professional (FMP), Certified Facility Manager (CFM), or similar industry certification.

• Prior experience supporting a professional services or technology client in a corporate headquarters environment.

• Experience contributing to or supporting account growth, strategic planning, or multi-site portfolio initiatives.

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.


#FMjobs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

145,300.00 - 178,100.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.