Veterinary Practice Manager

Pure Paws Clinton Hill is hiring a full-time Practice Manager - a career accelerator role, not a traditional seat.

Pure Paws Clinton Hill is part of a growing three-hospital NYC network, and we're hiring an operator who wants to own the business, not just run the floor. With a Medical Director, Operations Director, and Nurse Manager already in place, you would the practice drive growth strategy: marketing, financial performance, client retention, and team development.

Schedule: Full-time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

Salary: $100,000 - $120,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Guardian voluntary benefits

Who are we looking for?

At Pure Paws Veterinary Care of Clinton Hill, our team of exceptional veterinarians-Dr. Imogen Slome, Dr. Liz Burg, and Dr. Torre Mulhbach-bring a powerful blend of clinical expertise, compassionate care, and deep commitment to pet wellness. From advanced surgical procedures and internal medicine to personalized wellness plans and integrative medicine offerings, like Acupuncture, our DVMs are trusted by pet parents across the city.

We're now seeking a dynamic Practice Manager who shares our passion and can help unlock the full potential of our practice-supporting our doctors, enhancing operations, and fostering a thriving, collaborative environment where pets and people come first.

Core Qualities We Value:

• Composed Leadership - Stays calm and focused under pressure, even in high-stakes or fast-paced situations.
• Multitasking Mastery - Thrives in dynamic environments, juggling multiple priorities with precision and grace.
• Confident & Client-Savvy - Comfortable working with clients who demand high standards of service and DVMs who strive for excellence in medical care, while maintaining professionalism and clarity in every interaction.
• Independent Ownership - A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight.
• Growth Mindset - Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities.
• Team-First Mentality - Values collaboration and community, fostering a supportive and inclusive workplace.
• Results-Driven - Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes.
• Organized & Detail-Oriented - Excels in time management, prioritization, and maintaining accuracy across tasks.
• Strong Communicator - Skilled in conflict resolution and clear communication with both staff and clients.
• Tech-Comfortable - Confident using tools like Microsoft Office, Teams, Slack, and practice management software.

Must-Have Skills & Experience:

• Proven ability to balance business needs with team well-being.
• Strong organizational and prioritization skills.
• Experience interpreting data and using it to inform decisions.
• Capable of independently formulating and executing plans, while also collaborating effectively with leadership.
• Previous management experience in a veterinary setting is required.

Key Responsibilities & Requirements

As a Practice Manager, you will be instrumental in driving operational excellence and leading a high-performing team in a fast-paced, client-focused environment. You'll work closely with Partner Doctors, the Medical Director, and the Operations Director to ensure smooth day-to-day operations and exceptional patient care.

Leadership & Operational Oversight

• Lead daily operations with confidence and composure, even under pressure.
• Directly responsible for scheduling veterinarians and CSRs, collaborating with Nurse Manager to appropriately schedule veterinary assistants and LVTs to maintain optimal coverage and workflow.
• Collaborate with medical teams to uphold high standards of patient care and clinical efficiency.
• Monitor patient flow and collaborate with Medical Director and Nurse Manager to implement strategies to reduce wait times and elevate the client experience.

Strategic Thinking & Initiative

• Balance the needs of the business and staff with thoughtful decision-making.
• Take initiative in identifying obstacles or opportunities, formulating solutions, and driving results independently and collaboratively.

Marketing & Growth

• Design and execute marketing strategies to attract new clients and promote services.
• Analyze performance metrics and financial reports to identify growth opportunities and operational improvements.

Client Service & Front Desk Operations

• Ensure smooth front desk operations including auditing scheduling, check-in/check-out, client communications, and client service and retention protocols and initiatives.
• Address client complaints with empathy and professionalism, turning challenges into opportunities for service recovery.

Client & Community Engagement

• Build strong relationships with clients, ensuring their needs are met with professionalism and empathy.
• Confidently handle demanding client interactions and resolve concerns with tact and clarity.
• Develop client retention and outreach initiatives to boost engagement and loyalty.
• Represent the hospital at community events and foster partnerships with local organizations and referral networks.

Personnel & Facility Management

• Oversee hiring, onboarding, training, and performance management of staff.
• Foster a culture of accountability, continuous improvement, and team collaboration.
• Maintain a clean, safe, and well-equipped facility that reflects the hospital's commitment to excellence.

Financial & Administrative Duties

• Oversee billing, insurance claims, and client account management.
• Develop and manage budgets, ensuring financial health and sustainability.

About Us - Pure Paws Clinton Hill:

Pure Paws Veterinary Care of Clinton Hill provides personalized, high-quality care with tailored wellness plans and a calm, collaborative approach for pets and their families. The full-service hospital offers wellness and preventive care, dentistry, surgery, urgent care, advanced diagnostics, and select holistic therapies. The clinic is equipped with modern technology including ultrasound, digital and dental X-ray, in-house diagnostics, therapeutic laser, EKG, echocardiogram, cryotherapy, and EZ Vet practice management software.

Located in Brooklyn's Clinton Hill neighborhood, Pure Paws is part of a three location NYC network and offers a supportive, growth focused environment within a vibrant, accessible community.

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