STR MGMT/CUSTOMER SVC DEPT LEADER

Job Description Create an outstanding customer experience through exceptional service and direct supervision of all functions, duties, and activities of the front‑end. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Communicate company, department, and job‑specific information to associates. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the store and making suggestions about products. Stay current with present, future, seasonal, and special ads. Understand inventory/stocking and Computer Assisted Ordering. Observe scheduled shift operating hours. Lead the front‑end team by supporting service expectations such as QueVision, money services, and self‑checkout goals. Ensure that customers’ needs are addressed quickly and professionally. Conduct daily huddles with front‑end associates to discuss service standards and results. Perform cash loans and pick‑ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance the safe at the end of the shift. Manage breaks and lunches for all front‑end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help. Observe, coach, and praise front‑end associates daily on all front‑end expectations such as proper checking techniques, engagement, Que‑Vision, self‑checkout lead behaviors, and proper bagging. Follow procedures to limit shrink such as checking for the bottom of the basket, scanning all items, avoiding manual hand rings, using gold slips properly, closing the loop, and following up with all register operators. Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management. Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the front‑end. Adhere to all local, state, and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Having successfully completed checker, U‑scan, service booth, and bagger training. Effective communication skills. Knowledge of basic math: counting, addition, and subtraction. Ability to handle stressful situations. Must be able to meet the minimum physical demands of the position. Must be 21 or older. Current alcohol sellers permit once employed. Desired High school diploma or equivalent. Cashier, retail, or management experience. Second language: speaking, reading, and/or writing. Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology, and so much more. Up to $21,000 in tuition reimbursement over your career, through the industry‑leading Continuing Education program. Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways. #J-18808-Ljbffr Kroger