Client Manager

Client Manager

We are seeking a skilled full-time Client Manager. This is a hybrid position that requires both construction management expertise and client relationship management skills, ensuring the seamless execution of projects. If you're a dynamic leader with experience in electric utility construction or construction management who can build on our award-winning culture, we invite you to join our team.

This position will work with our client, AEP (West Region; TX, AR, LA, and OK) and will report directly to the CEO.

Responsibilities:

As a Client Manager at Think Power Solutions, you will play a critical role in ensuring the successful execution of utility construction projects. Your leadership, communication, problem-solving, and organizational skills will be essential in coordinating with utility company clients.

Project Oversight:

• Lead a team of field service employees responsible for project execution, quality, and safety.
• Proactively identify client needs and propose tailored solutions to enhance satisfaction and project outcomes.
• Provide hands-on oversight during construction activities, ensuring safety compliance, quality workmanship, and adherence to project schedules.
• Collaborate with utility company clients to understand project requirements and expectations.

Client Relationship Management:

• Serve as the primary liaison between Think Power Solutions and utility company clients, ensuring clear and effective communication.
• Build and maintain strong client relationships by actively listening to their needs, addressing concerns, and ensuring client satisfaction.
• Coordinate project milestones, deliverables, and progress updates with clients.

Leadership & Team Management:

• Manage a team of 20-30 field technician employees.
• Mentor and develop team members fostering a culture of continuous improvement and professional growth.
• Promote a positive and inclusive work environment that encourages teamwork and innovation.
• Conduct performance evaluations and provide constructive feedback to improve team performance.
• Establish and measure employee goals.
• Regularly conducts in-person and virtual meetings with team members.

Problem Solving & Decision Making:

• Identify and resolve project-related challenges promptly.
• Make informed decisions based on project priorities, available resources, and client expectations.

Organizational Skills:

• Quickly identify and address project-related issues, leveraging critical thinking and problem-solving skills.
• Make data-driven decisions that align with project goals and client expectations.
• Efficiently allocate resources, manage project schedules, and track progress. Escalates and reports issues as appropriate.
• Ensure compliance with regulatory requirements and company and client policies.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee may be required to stand; reach with hands and arms, stoop and kneel
• The employee may be subject to rough terrain and inclement weather
• The employee may be required to sit or stand for long periods of time
• The employee may be required to lift, carry, push, pull or move up to 50 pounds
• The employee may be required to travel
• The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
• This position may require working more than 40 hours per week

Requirements:

• Bachelor's degree in Construction Management, Engineering, or 10-15 years of related field experience
• Previous proven experience in electric utility construction or related industries
• Strong initiative, a proactive approach to problem-solving, and a passion for improving infrastructure
• Strong leadership qualities

Knowledge, Skills, and Abilities (KSAs):

• Problem-solving mindset and adaptability to changing project dynamics
• Willing to learn about Company finances
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent communication skills for effective client interactions
• Excellent oral and written communication skills
• Proficiency in project management software and tools
• Ability to engage and sustain credibility with the client to look for opportunities to gain new business. Responds to client needs with professionalism
• Quick follow-thru on action items
• Lives and promotes the core values of Entrepreneur, Accountability, Safety, and Transparency
• Conducts their job with the best interests of the Company and employees
• Problem solving and continuous improvement mindset. Comfortable with change
• Strong system of organization
• Displays courage and has a voice of dissent when things don't appear right
• Willingness to work outside of the job description
• Comfortable juggling many responsibilities
• Provides consistent direction and feedback to employees with a mindset of employee development

About Think Power Solutions:

Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992.

Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries.

Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products.

Benefits:

• 401(k) with 3.5% company match
• 100% employer paid employee-only medical plan
• 100% company paid basic life insurance
• 100% company-paid short-term disability
• Optional vision and dental insurance
• Optional long-term disability
• 9 company-paid holidays
• 10 days PTO
• 2 days paid family leave
• 6-weeks maternity leave paid at 100%
• 1-week paternity leave paid at 100%
• Infertility benefits up to $10,000
• Adoption assistance up to $5,000

Note to Recruiters, Placement Agencies, and Similar Organizations:

Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly.

EEO Statement:

Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.