Senior CRM Account Executive

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Senior Account Executive will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.What you get to do in this role: The Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.Support territory strategy and planning to improve vertical agreement, account use case targeting and executionProvide input to AE during the account planning process based on territory strategy and recommendationEnsure recommendation to territory strategy and account planning is aligned with Now Value principlesSupport customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement modelCoach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycleCustomize the time allocation of responsibilities to the needs of the territory and account team and celebrate successesChampion diversity and belonging to contribute to an open and inclusive environmentQualificationsTo be successful in this role you have:Current location in Texas required.Consistently meets or exceeds annual quotas while selling transferable solutions7+ years success in selling transferable [CSM/FSM/CRM] platform software 5+ years experience as a quota carrying AE, Sales Specialist or equivalent 3+ years success in full cycle ownership within Enterprise segment (5K+EE)Understanding of business sales processesTravel required: 30-50%Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. SummaryType: Full-timeFunction: SalesExperience level: Mid-Senior LevelIndustry: Computer Software