Customer Experience Coordinator

Customer Experience Coordinator – The TJX Companies, Inc. Location: Houston, Texas, United States – Full Time Schedule: Immediate Job Overview Marshalls at TJX Companies brings daily opportunities for growth and impact. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll have abundant opportunities to learn, thrive, and make an impact. As a Customer Experience Coordinator, you will promote an excellent customer experience, lead a front‑end team, and uphold store standards of service and safety. Responsibilities Promote an excellent customer experience. Oversee front‑end associates to ensure prompt, courteous service and promotion of loyalty programs. Lead by example by engaging and interacting with all customers, while maintaining a clean and organized store. Model outstanding customer service and create a positive internal and external experience. Promote a culture of honesty and integrity and maintain confidentiality. Train and mentor associates on front‑end principles and personalize the customer experience. Assign registers, support POS coverage, and coordinate associates’ breaks. Address customer concerns promptly to ensure a positive experience. Ensure associates execute tasks per store plan and prioritize activities as needed. Communicate effectively with management and associates about priorities and progress updates. Provide and accept constructive feedback and recognition. Partner with management on associate training needs to increase effectiveness. Ensure adherence to labor laws, policies, and procedures. Promote credit and loyalty programs. Support store shrink‑reduction goals and programs. Promote safety awareness and maintain a safe environment. Perform other duties as assigned. Qualifications Available to work a flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi‑tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. Minimum 1 year retail experience and 6 months of leadership experience. Benefits Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions. Child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance. Short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts. Scholarship program; adoption assistance. Pay Range Starting pay range: $13.00 to $13.50 per hour, determined by skills, qualifications, and experience. Location Address: 5000 Westheimer Rd, Post Oak Ctr – USA Marshalls Store 0608, Houston, TX EEO Statement TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. #J-18808-Ljbffr