Medical Assistant

Job Description

Job Description

Description:

HOPE NEUROLOGICAL & MEDICAL SERVICES

Medical Assistant

Department: Clinical Support

Reports To: Clinic Lead

Classification: Full-Time / Part-Time, Non-Exempt

Location: Assigned Clinic Location

Scope: Location-Based

ABOUT HOPE NEUROLOGICAL & MEDICAL SERVICES

HOPE Neurological & Medical Services was founded with a clear and powerful mission: to deliver compassionate, comprehensive neurological and primary care rooted in integrity, innovation, and hope. Operating across multiple United States locations and continuing to grow, HOPE brings patients concussion management, brain health, and trauma recovery services through cutting-edge diagnostics and patient-first care. Guided by faith and fueled by science, HOPE is committed to restoring lives, not just treating symptoms. Our team of board-certified neurologists, advanced clinicians, and rehabilitation specialists upholds the highest standards of evidence-based care while maintaining genuine human connection with every patient we serve.

POSITION SUMMARY

The Medical Assistant provides clinical and administrative support to physicians and the clinical team. This role is essential to ensuring smooth clinic operations, quality patient care, and efficient provider productivity.

KEY RESPONSIBILITIES

• Greet and room patients for physician appointments
• Obtain vital signs and perform initial patient assessments
• Document patient history and current complaints
• Assist physicians with patient examinations and procedures
• Prepare examination rooms and maintain supplies
• Process insurance information and patient paperwork
• Schedule patient appointments and follow-up visits
• Update patient medical records and EHR
• Assist with patient education under provider direction
• Maintain confidentiality and HIPAA compliance
• Support clinic operations and patient flow
• Assist with basic wound care and dressing changes

QUALIFICATIONS & REQUIREMENTS

Education & Experience

• High school diploma or equivalent required
• Completion of a medical assistant program or equivalent experience preferred
• Certification (CMA or RMA) preferred
• Minimum 1-2 years of medical assistant experience
• BLS/CPR certification required or willingness to obtain

Skills & Competencies

• Excellent patient communication and interpersonal skills
• Proficiency with EHR systems and medical software
• Knowledge of medical terminology and procedures
• Strong organizational and time management skills
• Ability to work efficiently in a fast-paced environment
• Attention to detail and commitment to accuracy
• Physical ability to assist patients and perform clinical tasks
• Professional demeanor and work ethic

WHY JOIN HOPE?

At HOPE, you are part of a mission-driven team dedicated to delivering exceptional patient care and organizational excellence. We invest in our people because we believe that a motivated, mission-aligned team delivers the highest quality outcomes. HOPE offers a collaborative work environment, opportunities for professional growth, and the privilege of serving patients who trust us with some of their most important health moments.

HOPE Neurological & Medical Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

KEY RESPONSIBILITIES

Greet and room patients for physician appointments

Obtain vital signs and perform initial patient assessments

Document patient history and current complaints

Assist physicians with patient examinations and procedures

Prepare examination rooms and maintain supplies

Process insurance information and patient paperwork

Schedule patient appointments and follow-up visits

Update patient medical records and EHR

Assist with patient education under provider direction

Maintain confidentiality and HIPAA compliance

Support clinic operations and patient flow

Assist with basic wound care and dressing changes

QUALIFICATIONS & REQUIREMENTS

Education & Experience

High school diploma or equivalent required

Completion of a medical assistant program or equivalent experience preferred

Certification (CMA or RMA) preferred

Minimum 1-2 years of medical assistant experience

BLS/CPR certification required or willingness to obtain