Community Outreach Case Manager (66790)

Job Details Location: Suicide Prevention VA Program – Burke, VA 22015 Position type: Full Time – 40 hours Schedule: Day shift Salary: $60,000.00 – $65,000.00 Benefits: Plus Benefits Education: Bachelor’s Degree required Travel: Negotiable Travel requirement: Yes Classification: Nonexempt Reports to: Program Director Job Summary This position will report to the Program Director and is responsible for creating partnerships and linkages, identifying individuals in need of services, and developing a coordinated outreach plan for suicide prevention within the Veterans Program. The Community Outreach Case Manager will work a conventional work week that includes evening hours and may require weekend work and will collaborate with other organizations to improve referral pipelines and care within VOACC’s Suicide Prevention services. Responsibilities Coordinate outreach efforts for the Veterans Program, establish an outreach plan targeting the three categories of eligible participants, develop a schedule to visit the VA, shelters, and other places veteran families congregate, and maintain communication with the VA and community providers. Screen potential program participants for eligibility using VA‑approved forms and verify information with applicable agencies, including veteran and income status. Provide SSG Fox SPGP services as outlined in program guidelines: Outreach to identify those at risk of suicide Baseline Mental Health Screening for participants over 18 years of age Education on suicide risk and prevention to families and communities Provision of clinical services for emergency treatment Case management services Peer support services VA benefits assistance for eligible individuals and their families Assistance with obtaining and coordinating other federal, state, local, or eligible entity benefits Assistance with emergent needs related to health care, daily living, personal financial planning, transportation, temporary income support, fiduciary/representative payee, legal services, and childcare Nontraditional and innovative approaches and treatment practices as determined by VA Other services necessary to improve mental health status and reduce suicide risk of eligible individuals and families as determined by VA Provide or arrange support and wraparound services, including connections to all eligible VA and mainstream resources. Communicate effectively under confidentiality rules with the service team to address and correct issues in services, such as living skills, employment, education, family, and socialization. Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning. Complete other duties as needed and requested. Attend monthly community outreach meetings. Assist neighbors experiencing homelessness with accessing resources and making referrals; continue engagement until shelter or permanent housing is obtained. Maintain computerized client records, daily activity logs, mileage logs, and other directed reports. May drive a van/shuttle, complete daily vehicle inspection, perform vehicle cleaning, and maintain all safety conditions. Develop relationships with neighbors through frequent outreach visits to build trust and support participation in programs. Research community resources that benefit veterans. Advocate for veterans when they encounter barriers. Integrate the program throughout existing departmental and regional programs and services, including homeless services, veteran’s services, behavioral health, etc. Travel throughout the community and local sites. Other duties as assigned. Qualifications Bachelor’s degree in Human Services or related field required. 3 to 5 years of experience in outreach, especially with Veterans or individuals with mental health, substance use, or IDD concerns. Demonstrated ability to explain agency purpose, programs, and operations. Knowledge of available community resources. Self‑starter, mission‑driven and committed to helping people connect with services. Excellent computer skills in Microsoft Office and related products. Excellent written and verbal communication skills. Proven ability to resolve conflicts. Bilingual in any language is a plus. Physical Requirements Safe operation of a motor vehicle to transport self, consumers, and program supplies as needed. Physical ability to travel, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic light home maintenance activities and operate office equipment. Operate office equipment requiring continuous or repetitive hand/arm movements. Remain seated for extended periods. Other Duties This job description is not comprehensive; duties may change at any time with or without notice. #J-18808-Ljbffr Volunteers of America Chesapeake and Carolinas