Company Support Analyst

Under the supervision of the Supervisor I, the Analyst II performs independent analytical and technical staff work and has the discretion to make independent judgments to validate license application packets to ensure the experience claims are accurate, truthful and the findings are supported by the documentation. The incumbent conducts comprehensive, detailed analysis of company applicants' experience information, gathers supporting documentation, interviews applicable individuals and prepares summary reports of findings for pending company license applications and previously denied applicants.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.


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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.


You will find additional information about the job in the Duty Statement .

Working Conditions


Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.


Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

The incumbent works 40 hours per week in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. Daily access to and use of a personal computer and telephone is essential. The position requires bending and stooping whenever necessary to retrieve files. The ability to tactfully handle communications of various tones and temperaments from the public (including licensees) is essential. Regular attendance and punctuality are an essential part of this job.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ANALYST II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523915


Position #(s):
625-100-5393-812
625-100-5393-XXX

Working Title:
Company Support Analyst


Classification:
ANALYST II $6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Facility:
Bureau of Security/Investigative


Department Information
The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.


DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

The Bureau of Security and Investigative Services protects consumers by licensing and regulating the following industries: Alarm Company Operator & Alarm Company Employees; Locksmith Companies & Locksmith Company Employees; Private Investigators; Private Patrol Operators & Security Guards; Proprietary Private Security Officers & Employers; Repossessor Agencies & Repossessor Agency Employees; Training Facilities & Training Instructors.


Special Requirements Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.



Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/17/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Consumer Affairs
Office of Human Resources
Attn: Recruitment Technician, JC 523915, GP
1625 North Market Blvd., Suite N-321


Sacramento , CA 95834


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Consumer Affairs
Office of Human Resources
Recruitment Technician, JC 523915, GP
1625 North Market Blvd., Suite N-321


Sacramento , CA 95834
Please note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - All applicants are required to submit a Statement of Qualifications (SOQ) with their application. In your SOQ, describe your experience, knowledge, and competencies as they relate to this position/duty statement, specifically answering the questions below. The items must be addressed and numbered in the same order as listed. Submissions should be no more than two (2) pages, single-spaced, using 12-point Century Gothic font. Please place your name and the job control number in the top right corner.
  
  
  1. Describe your analytical, business writing, and customer service skills.
  
  
  2. Please describe your experience with handling multiple projects with competing deadlines. What challenges have you faced? How did you overcome the challenges that were presented to you?
  
  
  3. When learning a new task or workload, what steps do you take to ensure you can accurately complete the task independently in the future?
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Incumbent must possess good communication skills, use good judgment in decision-making, exercise creativity and flexibility in problem identification and resolution, manage time and resources effectively, and be responsive to Bureau management needs. Confidentiality and discretion are required due to the nature and sensitivity of the documents handled. Incumbent works with considerable independence in evaluating documents submitted by applicants and obtained from law enforcement agencies and the courts relative to an applicant's criminal history. The position requires the ability to interpret the laws, regulations and policies related to substantial relationship of criminal convictions and criteria for rehabilitation, as well as penal code and other criminal code violations.


Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Victor Barrios
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Filing Instructions
If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.


Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.


Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.


Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).


Applicants who fail to submit the most current version of the STD. 678 may be disqualified.
Multiple positions may become available.


Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.


U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.


Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.


Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact View email address on click.appcast.io. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at View phone number on click.appcast.io.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.