LEAD SERVICE DELIVERY CENTER COORDINATOR

Job Description

Job Description

Lead Service Delivery Center Coordinator 

for Elite Parking Services, a uniquely positioned, rapidly scaling company

PAY RANGE : $45,000 - $60,000/ Per Year 

BENEFITS :

• 401K
• HEALTH
• VISION
• DENTAL 
• LIFE INSURANCE 
• PTO 
• QUARTERLY PERFORMANCE BONUS

Here’s a few reasons why we’re a company you should learn more about:

• We’re growing at an increasingly fast pace with a solid strategy and focus for growth. 
• We’re competing head-on with the big boys and winning with our proprietary technology.
• Our team members have the autonomy to execute on a service model solution that’s game changing and will wow our clients.
• Our culture is values-based, with a tight-knit team that’s in it to win it.
• We hire smart people with the collective energy and firepower that’s changing our industry.

We could keep going but we’re hoping to have an opportunity to tell you the rest in person.

Much More Than a Manager…..

As a member of the Elite leadership team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture at Elite. The successful candidate will: 

• Possess a blend of self-confidence, humility, and high-achievement drive 
• Have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles 
• Own the day-to-day operations, performance, and financial results of assigned parking and transportation locations.
• Have a proven track record of revolutionizing and positively impacting prior work environments, while Serving as the primary operational leader and point of accountability for each facility.
• Ensure locations & center teams are appropriately staffed, trained, and operating in compliance with company and client requirements. 
• Possess strong knowledge in DOT regulations and passenger transit dispatch operations 
• Provides quarterly evaluations and service delivery feedback
• Ensure consistent delivery of on-time & accurate information both internal and externally to critical stakeholders. 
• Knows how to utilize data to oversee service delivery remotely to effectively manage the service. 
• Knows how to coach teams through complex leadership issues
• Display high levels of Perseverance and Accountability
• Have an attitude and track record that displays continuous personal and professional growth 
• Know how to execute the daily operations control and command of the center
• Know how to delegate effectively to team to ensure service execution
• Works independently with little direction other than a strategic company plan
• Ensures no downtime in service delivery
• Validates & ensure that all information & KPIs deriving from the center and their team is 100% accurate, and timely
• Provides direct teams with quarterly expectations and are held accountable to seat numbers and service delivery
• Management fully utilizing service model to oversee and manage service delivery 
• Is team focused, tactful, mature, and know how to get along with people in all environments 
• ENSURE MAINTENANCE OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS 

Key Responsibilities of this Position Include: 

• Leading location teams through clear expectations, consistent follow-up, and performance accountability, while ensuring company standards are maintained 
• Creating, managing, and adjusting schedules to meet operational demand and staffing models
• Interviewing, onboarding, evaluating, training, and developing team members
• Providing continuous training and reinforcement of service, safety, and operational standards
• Implementing and enforcing Department of Transportation (DOT) standards 
• Ensuring consistent, high-quality customer service delivery across all shifts & services offered 
• Monitoring service trends and implementing corrective actions when service levels fall below expectations
• Supporting client retention through proactive communication and issue resolution
• Managing locations in alignment with documented EOS standards and processes
• Ensuring consistent execution of client-specific operating plans
• Controlling department expenses and ensuring alignment with approved budgets
• Managing and developing team supervisors and leads members with service delivery execution within their scope
• Leads team to ensuring they Prevent service failures before they impact clients

• Create a highly accountable and data-driven command center team

• Deliver measurable improvements in service reliability, employee productivity, and client satisfaction
• Improve operational performance through proactive intervention & detailed usage of company technological systems. 

Key Qualifications Include: 

• Minimum 1 year in management/supervisor role for transportation, dispatch, shuttle, transit, parking, logistics, or operations supervision experience (Preferred Not Mandatory)
• Minimum 1 year experience developing implementing & utilizing company Budgets & client P&Ls, completing Demand Analysis, & executing on Service KPI
• Minimum 1 year of Strong workforce scheduling experience
• Minimum 2 years working with system data and KPIs to deliver on service requirements with a Strong operational analytics skills
• Experience Implementing Corporate Service Brand and Service Model to client locations
• Bachelors Degree in Business Administration, Finance, Accounting, and Management (Preferred)
• Strong customer service experience
• Proficiency with Microsoft Office applications
• MUST POSSESS STRONG technology skills, organization, and communication skills