Financial Services Cashier

Job Description

Job Description

Overview:

The Financial Services Representative is efficient, courteous professional with excellent customer service skills. The Financial Services Representative will be responsible, attentive to customer’s needs while processing/completing customer transactions.

Roles and Responsibilities:

The Financial Services Representative will/is:

• Provide courteous and pleasant service to all customers and guests, co-workers and supervisors in accordance with Kleinfeld Bridal Standards
• Uphold and practice company policies, procedures and Kleinfeld Bridal service standards
• Encourages positive working relationships between departments that enhances the customer experience
• Resolve any issue by partnering with the appropriate person to ensure a timely and productive solution.
• Respond to client inquiries pertaining to contracts, billing, payment and shipping
• Perform data entry for all client orders
• Schedule domestic and international shipping when required
• Perform tax adjustments when required
• Responsible for arranging merchandise pick-up (i.e. –wedding gowns, headpieces, veils and accessories)
• Responsible for the daily “Pick-Up” list which ensures accuracy and readiness of merchandise
• Answer and respond to all customer phone calls, voicemails, and email by partnering, forwarding/communicating all information in a timely manner
• Ensure that FS offices and common areas are kept organized, clean and safe for all employees and customers
• Provide Temporary support to Front Desk personnel in case they need to leave their desk momentarily

Qualifications and Education Requirements

Education:

• High school diploma/GED required
• 2+ years’ experience in finance, record keeping, cash handling and customer service

Communication:

• Excellent communication skills, written and oral, able to articulate and communicate with customers and management and staff
• Open to constructive feedback

Leadership:

• Able to demonstrate problem resolution skills
• Able to work effectively with customers and individuals from diverse backgrounds and with staff at all levels of the organization

Organizational Skills:

• Ability to manage multiple tasks simultaneously while prioritizing in a high paced environment
• Detail oriented
• Demonstrate the highest level of ethics and integrity
• Project management background a plus

required skills:

• Excellent verbal and written communication skills with attention to detail
• Basic understanding of percentages
• Excellent time management
• Excellent professional interpersonal skills both in person and by phone
• Ability to manage multiple projects independently
• MS Office (word, excel, power point & email) proficiency