Mobile service advisor

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Mobile Service Advisor

Location: Pilot Point, TX 76258
Job Description

We are seeking a highly motivated and customer-focused Mobile Service Advisor to join our team in Pilot Point, TX. The ideal candidate will be responsible for providing exceptional service to our customers by managing mobile service appointments, addressing inquiries, and ensuring a smooth and efficient service experience.
Key Responsibilities

• Schedule and coordinate mobile service appointments effectively.
• Communicate clearly and professionally with customers via phone and other communication channels.
• Provide detailed information about services, pricing, and timelines to customers.
• Identify customer needs and recommend appropriate services or products.
• Maintain accurate records of customer interactions and service details.
• Manage multiple tasks simultaneously while maintaining a high level of organization.
• Collaborate with service technicians and other team members to ensure timely service delivery.

Required Skills

• Proven experience as a Mobile Service Advisor or similar customer service role.
• Excellent customer service and phone communication skills.
• Strong selling skills with the ability to upsell services effectively.
• Ability to multitask and prioritize tasks efficiently.
• Highly organized with strong attention to detail.
• Ability to work independently and as part of a team.

Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Familiarity with automotive or mobile service industry is preferred.
• Proficient with computer systems and scheduling software.

If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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