Department Manager - Miami, FL

About Us:

Massimo Dutti was founded in 1985 and was acquired by Inditex in 1991. It now has over 643 stores in more than 78 markets and an online presence in 215 markets.
The brand was originally aimed at men's fashion. Starting in 1995, women's fashion was launched in all its dimensions: from the most urban lines to the more casual. Massimo Dutti has consolidated at all levels as a group with national and international growth and has reached over today.
Since September 2006, Massimo Dutti has been fully designing and marketing the following lines: Women: Womenswear, Accessories, Fragrances for Men: Menswear, Accessories, Personal Tailoring, Fragrances.

Purpose:

Responsible for leading the commercial strategy of the department, ensuring company standards are maintained, maximizing sales performance, and delivering an excellent customer experience through strong product knowledge, team leadership, and operational excellence.

Profile:

• \tInterested and knowledgeable about product, fashion trends, and competitors in the local retail market.
• \tStrong commercial mindset with the ability to analyze business opportunities and implement strategic actions.
• \tCapable of leading and developing teams while maintaining a customer-focused environment.
• \tResponsible for the overall performance and image of their department.
• \tAble to adapt commercial strategies according to customer behavior and store needs.
• \tOrganized, analytical, and proactive in decision-making.


Key Responsibilities:

• \tControl stock and manage the department to achieve sales targets.
• \tReview new arrivals, assign product placement, and manage store/warehouse rotations.
• \tMaintain a global vision of the business and collaborate with store leaders to ensure a unified customer image.
• \tSupervise product replenishment and ensure product availability on the sales floor.
• \tEnsure the store maintains company image standards through merchandising, layout, furniture, mannequins, tables, walls, and window displays.
• \tAnalyze products, competition, stock limitations, and market trends to implement commercial actions that improve results.
• \tExecute commercial strategies established by the company.
• \tPerform commercial analysis using retail tools, Business Map, product reports, and communication platforms.
• \tOrganize and supervise front-end operations including fitting rooms, checkout, size collection, and online order pickups to ensure operational excellence and customer satisfaction.
• \tEnsure customer experience standards are achieved and resolve incidents effectively.
• \tTake responsibility for minimizing shrinkage and supporting loss prevention initiatives.
• \tImplement action plans according to business and store needs.
• \tCollaborate with Visual Commercial and store leadership to maximize sales impact and maintain brand standards.


People:

• \tOrganize and lead the team within the department to maximize commercial potential and productivity.
• \tContinuously train and develop staff on product knowledge, customer service, commercial strategy, and company standards.
• \tEnsure mandatory trainings are completed, including onboarding and position-specific development.
• \tIdentify talent and support recruitment and development opportunities within the team.
• \tProvide continuous feedback, recognition, and coaching to support employee growth.
• \tMaintain effective communication with managers, specialists, experts, and the store team.
• \tEnsure compliance with health, safety, and workplace regulations.
• \tPromote safe work practices and awareness of risks affecting employees and customers.
• \tLead by example to motivate and inspire the team.


Requirements:

• \t2+ years of experience in a management role within the fashion retail sector.
• \tStrong team leadership and people management skills.
• \tStrong commercial awareness and analytical thinking.
• \tExcellent organizational and multitasking abilities.
• \tComfortable communicating ideas, feedback, and commercial strategies daily.
• \tCustomer service oriented.
• \tNumeric and analytical skills.
• \tFlexible and open availability.
• \tPassion for fashion and product.
• \tExcellent communication and interpersonal skills.
• \tAbility to work under pressure in a fast-paced environment.
• \tInitiative, self-motivation, and proactive problem-solving skills.
• \tStrong time management skills.
• \tAbility to identify opportunities and drive business results.

Massimo Dutti USA, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
EOE/DFW