Intake Advocate

About the role As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims. You will guide potential claimants through a screening process to determine eligibility. If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney. What you’ll do Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction Engage in 150–200 calls per day in a professional inbound/outbound call‑center environment Consistently build the claimant relationship and confidence in our partners’ firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained Solve problems and maintain confidentiality Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately Be expected to meet occupancy and adherence goals Qualifications Education Bachelor’s degree in a related field (e.g., Business Administration) preferred Experience Call center or BPO experience required Legal intake experience preferred Skills Strong communication skills, both verbal and written Excellent organizational and time‑management abilities Proficient in Microsoft Office Suite and legal case management software Attention to detail and accuracy in data entry Personal Attributes Empathetic and patient demeanor when interacting with clients Ability to handle sensitive information with discretion and confidentiality Strong problem‑solving skills and ability to think critically Other Requirements Ability to work remotely, and manage time and tasks with minimal supervision Ability to thrive in a fast‑paced environment and manage multiple priorities Commitment to providing excellent client service Preferred Qualifications Experience in mass tort law is a plus Bilingual candidates are encouraged to apply Uncapped quarterly profit‑sharing bonuses based on company performance 100% company‑paid monthly premiums for Fortune 500 level quality insurance plans for U.S. based employees: medical (Aetna), dental (Guardian), vision (Guardian) 100% company match on any employee contributions to either HSA or FSA flex benefits plans: $500 free FSA company contribution, even if $0 employee contribution 401(k) plan with full company match of up to 6% of salary and no vesting period required Unlimited paid time off with planned role/responsibilities coverage Work‑from‑home equipment budget (at company’s discretion) Forever remote work environment Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment. #J-18808-Ljbffr Tort Experts