Sales Administration Assistant

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.

Why Work With Us:

• Competitive salary
  
• A generous benefits package including health, life and disability insurance
  
• 16 days of paid time off
  
• 401K plan with employer match of 25% up to 4% of salary
  
• Profit Sharing participation 
  
• Small company environment where you can have a significant impact 
  

Sales Administration Assistant

Salary range $55-63K depending on experience

Hybrid possible after training period. Part time possible if interested.

Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.

In this role, you will:

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
  
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consistency, high quality customer experience
  

• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience
  

• Own sales administration processes from quotation through order entry and invoicing
  
• Maintain accurate data and reporting using ERP systems and CRM tools
  
• Support sales reporting
  
• Strengthen distributor relationships and enhance long-term customer loyalty
  
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams
  

• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs
  

• Contribute to continuous improvement in sales support and customer service processes
  

About You:

• Proven experience in a customer service or sales administration role within a manufacturing environment
  

• Strong working knowledge of ERP systems
  
• Excellent communication, problem-solving, and organizational skills
  
• Ability to manage multiple priorities in a busy, deadline-driven environment
  

• Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities
  

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