Scheduler-Sr. Customer Service Rep

Scheduler - Sr. Customer Service Rep/ Patient Access Liaison II

Location: Los Angeles, CA - 90033

Duration: 13-week contract, possible extension, no guarantees

Pay range: $30.00 - $33.00/hr. on w2

Job ID: #26-02806

Note: Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT.

Role now requires: (two step interview process) 1 Video/ Teams interview and 1 In-person Interview

Dress code: Business Casual

Must Haves:

• High School Diploma
• Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
• Demonstrated interpersonal skills.
• Ability to multitask.
• Excellent verbal and written communication skills.

Preferred:

• Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
• Associate or bachelor's degree in healthcare, business or operations field strongly preferred.

Description:

• Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
• Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.

The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.