NIH Executive Support Service Desktop Engineer (Level II)

NIH Executive Support Service Desktop Engineer (Level II)

Key Concepts Knowledgebase, LLC., is seeking a ESS Desktop Engineer (Level II) for a project at a large government support organization. The successful candidate will work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.

ESS Desktop Engineer (Level II) responsibilities are as follows:

• Configure, troubleshoot and install various IT hardware and applications such as desktops, routers, servers, switches, Wi-Fi antennas, Network security devices, Access control systems any other application once given the necessary procedures and authorization.
• Analyze existing requirements and prepare for hardware acquisitions.
• Develop installation schedules, prepare, create and test installation packages.
• Prepare documentation for configuration changes and supporting test reports.
• Develop training for site personnel in the use of equipment in collaboration with the training manager.
• Coordinate post installation operations and maintenance support.
• Keep track of all hardware inventory and provide weekly reports on status of all Hardware inventory stock.

Qualifications:

• Must be detail-oriented, organized, and can work under tight deadlines.
• Must have a comprehensive knowledge of generic IT hardware devices and working knowledge of new more complex devices.
• Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.
• Must have excellent analytical skills in troubleshooting IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
• Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.
• Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.
• Must be able to learn installation procedures and best practices for special systems via training or direction from engineering.
• Must have a comprehensive knowledge of MacOS IT hardware devices and software and working knowledge of new more complex devices.
• Must have excellent analytical skills in troubleshooting MacOS IT hardware and applications, testing capabilities, problem identification and/or resolution, and preventative maintenance knowledge.
• Must understand how to configure MacOS IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration.

Position Requirements:

• Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.
• Extensive knowledge of IT Hardware systems and their configurations.
• Extensive experience troubleshooting IT Hardware systems.
• Generic program management and reporting competency.
• 5+ years progressive experience as a Tier II or Tier III Support Technician in a federal government IT service delivery operation with large scale, multi-faceted IT support.
• Must have two of the following certs: CompTIA+, CompTIA-Network+ and CompTIA- Server+.
• Desired: NIH experience
• ITIL Cert
• Education: Associate degree in Computer Science, Engineering, Information Technology, or related discipline with 4+ years of experience; or a GED with a minimum of 5+ years' years demonstrated related work experience in a large multi-platform Information Services environment.
• HDI institute certifications
• Other: Must be able to obtain and/or pass a public trust background check. Must be able to work flexible hours and multiple locations.

Full-Time/Part-Time - Full-Time

Position - NIH Hardware Installation Technician (Level II)

Location - Bethesda

This position is currently accepting applications.