Mental Health Case Manager

Mental Health Case Manager

Under direction of the Program Manager of Adult Mental Health and within federal, state and local guidelines performs routine case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs.

This position is responsible for overseeing the care of individuals served assigned to various Levels of Care (LOC). Works to ensure the continuity of care for individuals served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• Graduation from an accredited four-year college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and six (6) months prior experience in a mental health field preferred.
• Master's Degree in a human services field and previous Crisis experience preferred.
• English/Spanish bilingual preferred.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

o Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.

• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of community resources, of case management delivery systems, and of program policies and procedures.
• Ability to assess clients' needs, coordinate individuals' services, communicate effectively, and to train others.
• Ability to work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.
• Has the ability to work independently and make decisions but seeks guidance when needed.
• Ability to make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
• This position requires an understanding of community resources available for Denton County and the willingness to acquire new resources in the community.
• Understanding and practice of Trauma Informed Care principles.
• Ability to work with clients of different cultural backgrounds, sexual orientation, and belief systems.
• Ability to work with clients who may display symptoms of mental illness including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Standard and expectation of above function. Attends and participates in all scheduled team meetings.

• Staff will attend meetings as scheduled and sign in for meetings to acknowledge their presence and understanding of the topics discussed.
• If a meeting is missed, staff will get with supervisor within one week to review the information.

2. Provides courteous, professional services at all times.

• Maintains professional boundaries.
• Interacts with Center staff, individuals, and community members in a professional manner.

3. Provides Case Management services. . Caseload size will vary.

• Provide supported employment, supported housing, budgeting, skills training as appropriate, etc., to individuals served as defined in Texas Resilience Recovery (TRR) guidelines.

• Provides resources/referrals to meet individual needs and helps them navigate different systems.

• Will assist other teammates in their absence by providing services to individuals on their caseload as needed.

4. Completes community base visits per minimum monthly contact.

? Community based visits to occur 20% of the time for individuals approved for Level of Care (LOC) 1 and LOC 2.


5. Provides transportation for individuals as needed.

• Safely transports individuals using Center vehicles and/or personal vehicle without accident, citation or another incident.
• Follows all Center guidelines while driving, including restriction of food, drink, smoking, and cell phone use.
• Completes all required vehicle checklists as scheduled.
• Maintains fuel and fluid levels of vehicles and reports all maintenance issues immediately to appropriate supervisor.
• Maintains personal driving record within agency standards and requirements.
• Provides ongoing evidence of current auto liability insurance.
• Provides transportation in own vehicle only as approved by supervisory staff.
• Maintains his or her personal vehicle and company vehicles to ensure the safety of individuals and other staff.
• Completes vehicle paperwork in a timely manner.
• Keeps company vehicles clean and disposes of trash and clutter daily.
• Drives safely and adhere to all Center and state laws.

6. Ensures each individual served is provided services as required by the level of care assignment.

• Engagement measure with consumers is at 65.6% on a monthly basis.
• Maintains contact standards as defined in TRR guidelines.

7. Administers clinical assessments and paperwork to determine appropriateness of level of care assignments and level of rehabilitative services required to meet individual's needs.

• Required paperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan, Substance Abuse Needs Inventory, Rights Review, TIMA consent forms, Tobacco Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form completed prior to expiration and as needed based on individual change.

8. Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools, and Texas Human Health Services (HHSC) contract information and Center policies and procedures.

• All documentation is completed within two business days, to meet or exceed 95% monthly.
• Skills training notes include fidelity words.

9. Ensures individuals charts are in compliance with HHSC contract requirements and standards.

• Responds to all chart audits by assigned deadline.
• All paperwork will be signed in black ink/or electronically in the EHR with credentials and date.
• All paperwork is completed within Center policies and procedures.

10. Provides emergency/crisis intervention when necessary according to HHSC and Center policies and procedures.

11. Completes other duties as assigned.

• All assignments given are completed in a timely manner.

12. Has the ability to work independently and make decisions but seeks guidance when needed

13. Participates in the Center's Zero Suicide Initiative.

a. Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.

b. Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.

c. Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.