Customer Service Officer

Customer Service OfficerEvery Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future—one word, one line of code at a time.Job DescriptionWe are seeking a highly motivated Customer Service Officer to join our dynamic team. In this role, you will serve as the frontline representative for our clients, ensuring every customer receives accurate, timely, and respectful assistance. You will play a key role in resolving inquiries, handling requests, and supporting the operational workflow across multiple channels.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatResolve customer issues and complaints with professionalism and empathyDocument interactions and maintain accurate records in our CRM systemCollaborate with internal departments to resolve technical or service-related concernsIdentify areas for service improvement and provide feedback to managementEnsure compliance with company procedures and quality standardsFollow up with clients to confirm resolution and satisfactionQualificationsHigh school diploma or equivalent (Associate's or Bachelor's degree preferred). 1–2 years of experience in a customer service, administrative, or support role. Strong verbal and written communication skills. Ability to multitask and work under pressure in a fast-paced environment. Proficient with customer service software and tools (CRM systems, ticketing platforms, etc.). A solutions-oriented attitude and high emotional intelligence. Detail-oriented and highly organized.Additional InformationCompetitive salary: $57,000–$60,000 annually. Opportunities for career advancement and professional growth. Ongoing training and skill development programs. Supportive team culture and leadership. Health, dental, and vision insurance options. Paid time off and holidays. A dynamic work environment with modern tools and systems.