Customer Experience Associate

Performance Expectations A successful associate will: Consistently meet productivity and quality benchmarks Demonstrate strong attention to detail in documentation and communication Apply feedback to reduce repeat errors Show ownership of tickets from start to resolution Prioritize customer-first decision-making Maintain reliability and accountability during assigned shifts Key Responsibilities Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner Resolve customer issues accurately while adhering to company policies and service standards Maintain detailed and accurate documentation in tickets and internal systems Ensure proper ownership of cust...