Patient Service Coordinators

Job Description

Job Description

Harlem Endovascular is a leading provider of minimally invasive, image-guided treatments for Peripheral Artery Disease (PAD) , serving patients throughout Harlem and the greater NYC area. Our affiliated vascular specialists are committed to restoring blood flow, preventing limb loss, and delivering compassionate, patient-centered care. Conveniently located near East Harlem, our center is easily accessible by major roadways and public transportation.

We are currently seeking a dynamic and bilingual Patient Service Coordinator (PSC) to serve as the welcoming face of our practice. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and can communicate fluently in English and Spanish . This position requires you to float to various locations.

• Key Responsibilities*
• Serve as the first point of contact for patients in person and over the phone.
• Receive referrals and enter patient data into our EMR system ( eClinicalWorks ).
• Schedule and confirm appointments and procedures; arrange transportation when needed.
• Check patients in and out, collect co-pays, and manage high-volume phone calls.
• Assist patients with forms and explain medical terminology.
• Coordinate care with physicians, nurses, and other healthcare professionals.
• Handle billing and insurance claims; resolve disputes or issues.
• Maintain office operations, inventory, and equipment.
• Monitor patient satisfaction and feedback to improve service quality.
• Ensure compliance with HIPAA and healthcare regulations.
• Why Harlem Endovascular?*
• Be part of a mission-driven team improving lives through advanced vascular care.
• Work in a supportive, inclusive, and patient-focused environment.
• Help patients regain mobility and confidence through innovative treatment options.
• What We’re Looking For*
• Bilingual fluency in English and Spanish .
• Minimum 2 years’ experience in a healthcare setting (preferred).
• Calm, professional, and empathetic demeanor with strong interpersonal skills.
• Ability to multi-task effectively and handle a high volume of calls.
• Proficiency with EMR systems; knowledge of eClinicalWorks a plus.
• Passion for delivering exceptional patient service and supporting a collaborative team.
• Must be willing to FLOAT to center location.

Job Type: Full-time