WFH Customer Support Agent - Entry Level

WFH Customer Support Agent – Entry Level

AO | 100% Remote | Work From Home | Training & Mentorship Provided

Help People. Build Relationships. Start a Career From Home.

Are you friendly, dependable, and looking for an entry-level work-from-home opportunity where you can help people while building valuable professional skills?

AO is seeking motivated, service-focused individuals to join our growing remote team as Customer Support Agents . You'll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, and provide personalized support throughout the client experience.

No previous insurance experience is required. We provide training, mentorship, licensing guidance, and ongoing professional development.

Why You'll Love This Opportunity

✔ 100% Remote / Work From Home
✔ Entry Level — No Prior Insurance Experience Required
✔ Qualified Leads Provided — No Cold Calling
✔ Weekly Performance-Based Pay + Bonuses
✔ Flexible Scheduling
✔ Comprehensive Training & Mentorship
✔ Career & Leadership Advancement Opportunities

About the Role

This position combines customer service, client support, and consultative insurance sales .

You'll work with clients who have requested information about available benefits, learn about their needs, explain coverage options, and help eligible clients through the enrollment process.

Our approach is centered on education, service, and relationship building—not high-pressure sales.

What You'll Do

Customer Support & Client Engagement

• Connect with clients through scheduled Zoom and phone appointments

• Serve as a professional point of contact for client questions

• Listen to each client's needs and provide clear, helpful guidance

• Explain available life, accident, and supplemental health benefit options

• Assist clients with applications and enrollment

• Help existing clients with policy reviews and beneficiary updates

• Provide ongoing policy and customer support

• Build lasting relationships through professional follow-up

• Maintain accurate digital client records and documentation

• Follow company procedures and applicable state insurance requirements

What We Offer

100% Remote Work

Work from home anywhere within the United States. Client appointments, training, coaching, and team meetings are conducted virtually.

Qualified Leads — No Cold Calling

Connect with individuals who have requested information regarding available benefits.

No traditional cold calling and no purchasing leads.

Weekly Pay + Performance Bonuses

Compensation opportunities include:

• Weekly commission-based pay

• Performance bonuses

• Uncapped earning potential

• Renewal and residual income opportunities

• Additional compensation opportunities through leadership advancement

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.

⏰ Flexible Scheduling

Create a schedule that supports your lifestyle while maintaining the consistency necessary to serve clients and achieve your professional goals.

Full Training & Mentorship Provided

Starting a new industry can feel overwhelming, which is why prior insurance experience is not required .

Training and development include:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer service training

• Communication and relationship-building development

• One-on-one mentorship

• Weekly virtual coaching

• Ongoing professional development

• Leadership training and advancement support

Benefits & Professional Support

Qualifying representatives may have access to:

• ❤️ Health insurance reimbursement program

• ️ Company-supported life insurance

• Renewal and residual income opportunities

• Union representation and professional support

• Leadership development opportunities

• Modern virtual systems and business technology

Eligibility and qualification requirements may apply.

Who We're Looking For

You don't need an insurance background to be successful. We're looking for individuals who demonstrate:

• Strong communication and active-listening skills

• Friendly, professional, and customer-focused attitude

• Genuine interest in helping others

• Self-motivation and accountability

• Dependability and strong work ethic

• Effective organization and time management

• Problem-solving abilities

• Comfort working independently from home

• Ability to collaborate within a virtual team

• Coachability and willingness to learn

• Commitment to professionalism and integrity

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales is helpful—but not required .

We value attitude, consistency, professionalism, and willingness to learn over previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based applications

• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

Career Growth

This entry-level opportunity can provide a pathway into increased responsibility and leadership.

Team members who demonstrate strong performance, consistency, and leadership potential may pursue opportunities in:

Client Services → Training & Mentorship → Team Leadership → Management

Advancement is based on performance and professional development—not simply tenure.

Virtual Interview Process

All interviews are conducted through Zoom video conferencing , providing a convenient and accessible hiring experience.

Qualified candidates will have the opportunity to learn more about the position, training, licensing requirements, compensation structure, and career advancement opportunities during the hiring process.

Ready to Start Your Remote Career?

If you're looking for an entry-level work-from-home opportunity where you can help people, develop valuable skills, receive ongoing mentorship, and build toward long-term professional growth, we'd love to hear from you.

Submit your updated resume and contact information today to be considered.

Work From Home. Support Families. Grow Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.