Group Rooms Coordinator

Omni Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations. Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match. Overview The Group Rooms Coordinator ensures that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. In addition, in this role works closely with the hotel's Catering Sales & Conference Services Managers to assist in providing exceptional guest experience and maximizing hotel revenue opportunities. Responsibilities: Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend weekly group pick-up meetings. Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information. Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history. Complete Group Commission Report, after group’s departure. Monitor room type availability daily. Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required. Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information. Complete competition rate analysis as needed. Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations. Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly. Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor. Assist in completing all fax and email reservations. Research outstanding Travel Agent Commissions for groups. Research and charge for all no-shows, cancelations, and deposits. Assist Conference Services and Catering team as assigned. Qualifications: Knowledge of four-diamond / four-star customer service standards Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) Proficient computer skills on Microsoft Office, Excel, and Word Excellent and professional communication skills Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment. Ability to multi-task while working on up to 50-60 future groups. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster

. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to:

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