Spa Manager/Patient Coordinator

EK Consulting is recruiting an experienced Spa Manager / Patient Coordinator on behalf of a premium wellness and aesthetics destination in South Brooklyn. We are looking for a highly motivated, organized, and personable professional who is passionate about wellness, luxury hospitality, client experience, and business growth. The ideal candidate combines exceptional communication skills with strong operational knowledge, a sales-oriented mindset, and the ability to lead a team in a fast-paced spa and wellness environment. Key Responsibilities Spa Operations & Team Management Oversee daily spa operations to ensure efficiency and exceptional service standards. Coordinate employee schedules, appointments, and treatment room availability. Supervise, motivate, and support front desk staff and service providers. Maintain an organized, professional, and welcoming environment. Collaborate with ownership and consultants on operational improvements and business development initiatives. Client Experience & Patient Coordination Serve as a primary point of contact for clients, ensuring a seamless experience from initial inquiry through post-treatment follow-up. Build strong client relationships and maintain high customer satisfaction. Educate clients about available treatments, wellness programs, and service packages. Handle client concerns professionally, with empathy and a solution-oriented approach. Ensure consistent follow-up, rebooking, and client retention. Identify opportunities to increase service bookings, package sales, and memberships. Confidently recommend treatments and wellness programs based on client needs. Support implementation of sales strategies and promotional campaigns. Monitor key performance indicators, including conversion rates, rebooking, and client retention. Work with management to achieve monthly revenue and performance goals. Qualifications Required: Minimum2 years of professional experience in a spa, med spa, wellness center, aesthetic clinic, or similar environment. Previous experience in spa management, team leadership, or senior patient/client coordination. Outstanding verbal and written communication skills. Strong understanding of luxury hospitality and client relationship management. Excellent organizational, multitasking, and problem-solving abilities. Proven ability to generate sales, promote services, and build lasting client relationships. A proactive, dependable, and results-oriented attitude. Comfortable using scheduling software, POS systems, and client management platforms. Ability to work full-time on-site in South Brooklyn, including some weekends. Preferred: Knowledge of aesthetic treatments, massage therapies, body treatments, and wellness services. Experience with memberships, treatment packages, and retail sales. Experience training and supervising employees. Additional languages are a plus. Who We're Looking For We are looking for a professional who: Is an excellent communicator and naturally connects with people. Takes initiative and ownership of responsibilities. Understands the importance of both client satisfaction and business performance. Can confidently lead a team while maintaining a positive work environment. Has a genuine interest in aesthetics, wellness, and luxury hospitality. Is detail-oriented, dependable, and capable of managing multiple priorities. What We Offer Full-time position in an established, growing wellness business. Competitive compensation based on experience and qualifications. Opportunities for professional development and career growth. A supportive and collaborative working environment. The opportunity to contribute to the development and expansion of a premium wellness destination. We look forward to connecting with talented professionals who share our passion for exceptional client service and wellness.

• Hiring #SpaManager #SpaJobs #WellnessJobs #BrooklynJobs #AestheticsIndustry #SpaManagement #PatientCoordinator #EugeneKConsulting
• J-18808-Ljbffr EK Aesthetic Consulting