L2 Support Tech

L2 Support TechJob#: 3053791Job Description:Job Summary:We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization’s end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations.Key Responsibilities:End-User Support:Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk for both PC and Mac.Workstation Setup & Maintenance:Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)Infrastructure Support:Assist in maintaining the organization’s IT infrastructure, including PCs, printers, and basic networking equipment.Issue Escalation & Documentation:Troubleshoot and resolve complex technical issues; escalate unresolved problems to appropriate teams and document solutions.Utilize ServiceNow for ticketingNetwork Connectivity:Support basic network troubleshooting including wired and wireless connectivity, VPN access, and printer sharing.System Monitoring:Monitor system performance and usage patterns to identify and resolve potential issues proactively.Patch Management:Assist in reviewing and applying Windows security updates and patches to ensure system integrity.Mobility & Field Work:Travel between locations in Dearborn, MI to support workstation moves, setups, and issue resolution (vehicle not provided or gas reimbursement.)Willingness to Utilize AI to Automate TasksRequired Skills & Qualifications:2+ years of experience in a desktop support or PC technician role.Strong knowledge of Windows operating systems and Microsoft Office Suite.Strong Knowledge of Mac OS Experience with imaging, deploying, and maintaining end-user devices.Ability to lift and move computer equipment as needed.Excellent documentation and organizational skills.Soft Skills:Strong troubleshooting and problem-solving abilities.Effective data gathering and research skills.A customer service mindset with a focus on user satisfaction.High attention to detail and quality.Ability to work independently and manage time effectivelyEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.