Customer Service Representative Shelton, CT

Job Description

Job Description

Customer Service Representative (Wiring) - Shelton, CT
Contract to Hire
Hours: 8am - 430pm,M&F remote, Tues-Thurs in office
Non-Professional Conversion Terms
First Advantage Package
Non-Exempt/Hourly Package + Supplier ran Drug Screen
Or
Non- Exempt/Hourly with Drug Package
And
Education Verification (Can be verified by Supplier or using A La Carte screen)
And
Employment Verification (Can be verified by Supplier or using A La Carte screen)

Position Overview
The Customer Service Representative will provide support for the ACME brand customers and sales office for quotations, orders, and other product/order related questions. The Customer Service rep will work closely with Regional Sales Managers on expedites and customer complaints while acting as a customer and sales rep advocate and act as key inside contact person for all ACME requests.

Duties and Responsibilities
Answer phone calls and reply to email inquiries from customers and field sales offices.
Process orders into SAP. Communicate with customers as required for additional information or clarification. Work with production on scheduling per customer required ship dates.
Support sales reps and regional managers in updating orders as processed for same day shipment.
Be available through call center phone system to take calls from sales reps and customers throughout the day.
Work closely with sales rep anytime there is a shortage or mis-shipment to get correct product shipped out and incorrect product returned for credit.
Responsible for processing, resolution and expediting of orders.
Answer inbound phone calls to offer quote, lead time, status of order, etc.
Process order via SAP, determine stock location and process for delivery.
Handle general product price and stock inquiries from customers and sales rep.
Communicate with manufacturing and brand management to identify and solve customer requests and problems.
Communicate special order processing requirements such as special shipping instructions, rush orders, etc

Skills and Experience
Prior experience working in a manufacturing customer service role or call center role.
Strong interpersonal and communication and telephone skills.
Sound verbal and writing skills.
Self-motivated, results-driven and able to thrive in a fast-paced work environment.
Efficient user of Microsoft Word, Excel, and Outlook.
Understanding the order cycle/scheduling/shipping/invoicing processes in SAP.
Experience using Salesforce is a plus.
High School Diploma or equivalent required.