Care Guide Support Specialist

Responsibilities Respond to inquiries via email, phone, live chat, asynchronous messaging, etc. Provide the primary support for a regional health plan. Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more. Take ownership of resolving customer service and healthcare navigation issues. Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service. Keep customer information confidential and in compliance with HIPAA regulations. Manage case backlog attentively and document each interaction in Salesforce. Exercise problem resolution skills when handling customer concerns using various internal tools. Make outbound calls, including appointment scheduling with providers, and other related duties as assigned. Show willingness to work occasional overtime. Requirements 1–2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred. Experience supporting a health plan preferred. Strong organizational skills and the ability to solve problems. Medical office experience preferred but not required. Strong communication skills, both verbal and written. Tech savviness – ability to use and navigate members with our mobile technology. Maintain 100 % attendance throughout training and excellent attendance beyond training. Positive, friendly, and professional demeanor with customers. Adept at juggling multiple tasks and customer support requests simultaneously. Familiarity with Salesforce Service Cloud and Google Suite is a plus. Must be able to work 40 hours per week; requires sitting, standing, talking or listening on the phone. High school diploma required or equivalent. Spanish speaking and writing a plus. #J-18808-Ljbffr Jobtailor