Infrastructure Engineer 3 -File Transfer support (FTOS)

Infrastructure Engineer 3 – File Transfer Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ Work Model: Hybrid (3 Days Onsite / 2 Days Remote) Duration: 24 Months Work Type: Contract (Contingent) Positions: 1 Hours: 40 Hours per Week

Shift Details

• Schedule Options: Standard 8-hour shifts
• Shift Timing: Monday – Friday
• On-call requirement: Yes

FTOS / File Transfer Support Role

Experience with Axway and Connect:Direct (NDM) required. Focus on production support and operations. The Infrastructure Engineer 3 – FTOS is responsible for supporting file transfer and infrastructure systems, ensuring system stability, performance, and reliability in a production environment.

Key Responsibilities

Platform Support

• Support Axway and Connect:Direct systems
• Monitor file transfers and job executions

Incident Management

• Troubleshoot issues and resolve incidents
• Perform root cause analysis

Operations Support

• Monitor alerts and queues
• Support batch processing systems

Compliance

• Follow operational policies and procedures
• Participate in risk and control processes

Documentation

• Maintain documentation and runbooks

Must-Have Qualifications

• 3–5 years of Infrastructure / Operations experience
• Experience with Axway (Required)
• Experience with Connect:Direct / NDM (Required)
• Basic troubleshooting and production support skills

Preferred Qualifications

• Experience with monitoring tools
• ServiceNow experience
• Enterprise environment experience

Core Competencies

• Operations support
• Troubleshooting
• Monitoring
• Communication

Work Environment

• Production support environment
• Hybrid work model

Additional Requirements

• Must be eligible to work in the US
• On-call flexibility