Student Assistant I - Registrar

Registrar Student Assistant I

Palo Alto University (PAU), a private, non-profit university, founded in 1975 and located in the heart of Northern California's Silicon Valley, is a community grounded in values of social justice, dedicated to addressing pressing and emerging issues in the fields of psychology and counseling that meet the needs of today's diverse society. The students at PAU reflect the diversity of the region, are engaged in their education, and committed to improving the lives of others. The University sees diversity in its staff and faculty as very important to serving its diverse student body (or synonymous with inclusive excellence). PAU offers undergraduate and graduate programs with online, hybrid and residential options. PAU has an engaged faculty who make significant contributions to their fields and prepare future leaders who make a difference in the lives of individuals and communities. When you put all of this together, PAU creates a legacy of confident, competent, and compassionate professionals who are at the forefront of psychology and counseling and who move ahead in life by moving lives ahead.

Position Description:

Job Title: Registrar Student Assistant I

Department: Registrar Office

Reports To: Nora Marquez, Director of Registration and Student Records

Location: Allen Calvin Campus

Employment Status: Part-Time, 20 hours per week (hybrid)

The Registrar's Office is responsible for maintaining and supporting academic and registration records for Palo Alto University. Essential functions of our office include, but are not limited to: Academic Record Maintenance, Course Schedule, Degree Auditing and Awarding, Diplomas, Enrollment and Degree Verifications, Registration and Transcript Services.

Our office is committed to providing the best service and support to students, faculty, staff and alumni. The Registrar's Office is looking for a Student Assistant to support the office's collaboration with projects, attention to detail, and an interest in developing an understanding of the various systems in higher education that relate to records and registration.

Specific Duties and Responsibilities The responsibilities for this role include:

• Handle confidential material with sensitivity based on university and federal guidelines
• Provide excellent e-mail, and in-person customer service to (former and current) students, parents, university faculty and staff.
• Assist office in archiving student records through scanning, reviewing scanned images for accuracy, and purging unnecessary records.
• Support transcript processing by: updating addresses based on requests.
• Support verification of various information related to university records and registration.
• Complete general office duties, such as: filing, photocopying, and responding to emails.
• Collaborate with the Registrar Office team to develop detailed process documentation for faculty, staff, students, and alumni.
• Perform other duties as assigned.

Required Qualifications:

• Must be self-motivated and able to perform repetitive work while maintaining a high level of accuracy.
• Possess excellent oral and written communication skills.
• Punctual, reliable, detail-oriented, and can work with minimal supervision.
• Ability to work as a member of a team and work on multiple on-going projects while multitasking.
• Basic computer skills (PC) and comfortable with using Microsoft Office Suite, Google Suite and open to learning other system applications.

Application Procedures:

PAU is committed to providing an educational environment that supports a diverse, equitable and inclusive population. In your cover letter, please include information on how your background and experience has prepared you to be in an environment that holds equity and inclusion core to its mission and values.

EEOC Policy:

No Discrimination: The University is an equal opportunity employer and is firmly committed to non-discrimination in its hiring and other employment practices and in the application of its personnel policies. In compliance with all applicable federal and state laws, except where a bona fide occupational qualification exists, employment decisions will be made irrespective of the staff member's backgrounds of race, color, religion, religious creed, ancestry, national origin, age (except for minors), sex, marital status, citizenship status, military service status, sexual orientation, medical condition (cancer-related or genetic condition), disability and/or any another status protected by law.

As provided by law, and when it is requested to do so, the University will offer reasonable accommodations to individuals with disabilities, if the individual is otherwise qualified to safely and to the University standards of quality of work, perform all essential functions of the position and if it will be done without undue hardship to the University.

PAU has a high-quality work environment that attracts and welcomes a diversity of backgrounds of its employees. In your application or in a cover letter, please include information on how your background and experience has prepared you to work at a high level of quality of work with co-workers from a variety of different backgrounds.