Client Service Representative

Client Service Representative / Customer Service


Are you looking for a career and not just another Customer Service job? Tired of being told about career advancement only to be disappointed with none? If this sounds too familiar we'd love to speak with you about a Customer Service job that does offer those things! In this role you will be taking inbound calls from current clients and assisting them with invoicing and billing needs, as well as answering their general questions via email. You'll also be creating quotes, receiving purchase orders, providing shipping and tracking information as well as assisting with warranty returns and replacements when a product is damaged during shipment.


The Client Service Representative job duties include:


- Serve as a client contact for current customers.


- Research and react to customer questions and complaints, while offering solutions.


- Resolve product or service problems by finding the cause and selecting the best solution to solve the issue.


- Process customer orders and enter them into the company's software for fulfillment.



Qualifications:


- 3+ years of business to business customer service experience, along with a stable work history.


- Familiar with Microsoft Outlook, Word and Excel.


- A customer focused personality, with a desire to help other people.


- An ongoing desire to learn more, while accepting constructive criticism in order to become better.

Pay Details: $19.00 to $23.00 per hour

Search managed by: Chris Collins


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.