Shelter & Housing Program Manager

Shelter & Housing Program Manager

This position will provide a high-level of expertise in management, supervision, operation, compliance and coordination of staff, contractors, vendors, and volunteers within the Shelter Programs. This position supervises staff and activities at the site and maintains a safe environment for all program participants at the Villages. This position also provides emergency coverage as needed and works closely with all other Tiny House Staff, the on-site Case Manager and LIHI Management team.

Responsibilities

Project Management

• Develop a thorough understanding of contracts with funders, complete accurate and timely reports to funders and ensure compliance with funder agreements.
• Develop and manage special projects as assigned. Conduct research. Develop and complete work tasks and assume project management responsibilities
• Assume program and maintenance oversight responsibilities including ordering and approving invoices and proposals, routinely inspect the condition of all sites, scheduling maintenance and third-party vendors as needed.
• Provide regular reports to the Director of Special Projects & Operations and Senior Management team as required
• Monitor and achieve acceptable levels of unit turnover, market and renewal rates, occupancy, delinquency, bad debt, expirations and renewals for each community within the management
• Monthly audits of tenant files to ensure compliance

Program Management and Coordination

• Assist in planning and construction of tiny houses and shelters; assist in setting up village; supervise contractors, architects, and consultants; and train and support staff, residents, and volunteers
• Plan and attend community and partnership meetings to maintain good communication with neighbors, churches, government officials, partners, etc.
• Work with staff members, grassroots partners, community groups, churches, government entities, volunteers and future residents on community notification, tours, and community outreach.
• Provide ongoing support to the tiny house village and shelter communities
• Obtain and respond to input and feedback from residents, oversee inspection and upkeep of tiny houses and other structures and evaluate habitability and quality of the sites.
• Conduct Tiny House Village unit inspections to ensure that the sites are well-maintained. Provide feedback to the Director of Special Projects & Operations and work with the maintenance team as needed
• Perform other responsibilities as assigned.

Staff Support and Supervision

• Hire, supervise, train, and support staff to ensure they have the tools and methodology to be successful in their work.
• Complete staff evaluations that address performance concerns, set goals with clear performance expectations Identify training needs; conduct training and provide resource materials to tiny house village team with administrative and program related to the operating the tiny house village program
• Support tiny house village team in effectively maintaining established policies and programs at the Tiny House Villages
• Troubleshoot and resolve issues communicate with management staff, and work in a team approach to determine the best course of action.
• Conduct weekly site visits which include inspecting units, the property's common areas, maintenance storerooms, exterior, and interior.

Qualifications:

- Five years' experience working in the human services or project management field

- Experience working in the Tiny House Village/Shelter program

- Experience providing services to low-income and the homeless population.

- Three years' experience working on leading a program or project with staff and volunteers.

- Ability to effectively supervise staff, interns and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.

- Must be available to respond to emergencies and issues in the Tiny House Villages

- Ability to work in a fast-paced, fairly independent and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow-up. - Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.

- Proficient in, Microsoft Office, PowerPoint and Excel spreadsheet programs. Previous experience with record keeping and report preparation. - Proven ability to work with minimal supervision.

- Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.

- Excellent communication skills.

- Must have valid driver's license and working vehicle.

- Must pass criminal background checks and drug screening test.

- Minimum of five years of experience at a senior management level in residential property management, facilities management, or housing programs and services.

The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and social racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.