Full-Time Phones and Front Desk Coordinator | Pemberton Personal Injury Law Firm (Wisconsin)

Job Description

Job Description

At Pemberton Personal Injury Law Firm, our clients are at the heart of everything we do. We are looking for a dependable, organized, and personable Full-Time Phones and Front Desk Coordinator to create a welcoming experience for every client while keeping our office running efficiently.

This position involves answering a high volume of phone calls, supporting our clients, attorneys, and staff; maintaining an organized workplace; and ensuring the office is always ready to serve our clients.

What You'll Do

Client Service & Reception

• Answer, screen, and direct incoming phone calls professionally and compassionately.
• Welcome clients, staff, and vendors with exceptional customer service.
• Maintain a positive, professional first impression for everyone who enters or contacts the firm.

Office Administration

• Scan, copy, file, and prepare legal and administrative documents as needed.
• Assist attorneys and staff with general administrative support as needed.

Office Coordination

• Keep the reception area, conference rooms, kitchen, and common areas clean, organized, and presentable.
• Perform light office cleaning and organization throughout the week.
• Monitor office and cleaning supplies, reporting supply needs.
• Coordinate and report building maintenance, facility repairs, and technology issues.
  
• Assist with office projects and day-to-day operational needs.

What We're Looking For

The ideal candidate is someone who:

• Enjoys helping people on the phones and providing exceptional customer service.
• Is highly organized and thrives in a very fast-paced environment.
• Can effectively multitask and prioritize competing responsibilities.
• Is dependable, adaptable, and enjoys working as part of a collaborative team.
• Communicates professionally with clients and coworkers.

Qualifications

• Previous receptionist, administrative assistant, office coordinator, or customer service experience.
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication skills.

Compensation & Benefits

• $16-$20/hr (based on experience)
• Comprehensive health, vision, and dental insurance available
• IRA with employer match
• Paid time off
• Paid holidays
  
• No nights or weekends required

Work Location & Flexibility

• Job Type:  Full-Time, 40 Hours Per Week
  
• Schedule: Monday-Friday, 8:30 - 5:00
• Work Arrangement: In-Office
  
• Work Locations:
• Sun Prairie, WI (New Office!)
• Madison, WI
• Eau Claire, WI

Why Join Our Team?

At Pemberton Personal Injury Law Firm, we believe our people are our greatest asset. We foster a collaborative, supportive environment where every team member plays an important role in helping our clients through difficult times after being injured in an accident. If you're someone who takes pride in keeping things organized, enjoys phone communication and interacting with people, and wants to make a meaningful impact every day, apply now!