Electronic Payments Specialist

Electronic Payments Specialist

Full Time, Permanent Opportunity (Hybrid, must be local to Plano, TX)

Catalyst is igniting change and unlocking new possibilities for credit unions and the members they serve. Whether through innovative payments, asset management or liquidity solutions, we're passionate about transforming goals into achievements and helping credit unions grow.

To accomplish this, we actively pursue talented individuals capable of making a positive impact on member credit unions, and we do our best to retain these employees. Among the ways we do this are generous benefits, a safe work environment and promotion of a strong work-life balance. We believe in our employees' success, and the average employee tenure of 14 years suggests that our employees feel the same way!

The Work Itself

The Electronic Payments Specialist will provide excellent customer service supporting Catalyst Corporate's electronic and faster payments products to member credit unions. The Electronic Payments Specialist is required to work with the group to successfully manage multiple tasks simultaneously ensuring all department service standards and procedures are achieved. The Electronic Payments Specialist is responsible for implementation of faster payment products including, FedNow, Real Time Payments, CU Loan Pay and Moli. This role is also responsible for handling the day to day operations related to faster payment products, including billing, member support, handling exception items, and vendor management. The Electronic Payments Specialist role requires a strong knowledge of rules for each faster payment solution, and software functionality. This position will also assist with ACH daily operations and credit union inquiries.

The Talent You Bring

The Essential Requirements:

• 2-3 years customer service experience
• Basic computer and office skills
• Job-related course work after high school, equivalent to one year of additional education

Preferred Requirements:

• FedNow, Real Time Payment Knowledge
• ACH experience
• Banking experience

How We'll Have Your Back

Catalyst's compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

• Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
• Planning for the Future: 401K retirement savings plan with matching and company contributions.
• Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
• Building a Family: We were named "Best Place for Working Parents" 4 years in a row due to our commitment to family-friendly policies and practices.
• Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow.

Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.