Lead Field Technician
BIS Digital
Job Description
Job Description
About BIS Digital
BIS Digital is a technology company providing integrated communication solutions using audio, video, presentation, and computer systems. Since 1982 the mission of BIS Digital has been to create the best digital recording solutions available in the marketplace.
Position: Lead Field Technician
The Lead Field Technician will perform various roles providing customer service and support for all BIS Digital client?s. They will supervise and manage a team of regional based Field Technicians. They will provide regular communication and offer operational and technical AV support. The Lead Field Technician will also be the point person for all projects assigned within their region. They will be responsible for reviewing all projects prior to the start of the project and ensuring assigned Field Technicians understand the scope of work they will be completing. They will ensure that preventative maintenance of AV technology equipment in associated facilities is completed. This is a remote/work from home position. The lead will spend about 50-75% of the time on site at customer locations within the midwest region. Occasional travel to other US locations may be asked.
Responsibilities:
The job responsibilities of the Lead Field Technician include but are not limited to the following:
- Supervise and manage Field Technicians within the region.
- Works with Director of Operations, Field Operations Manager, and Human Resources to address employee concerns.
- Contributing member of the interviewing and recruiting process for openings within the region.
- Assures best practices through the region; ensures all established service support processes are in effect.
- Follow up with all customers to ensure any and all field service issues were resolved to their satisfaction.
- Provide customer feedback to the management team.
- Serves as Project lead in the assign region.
- Providing technical support for the various AV systems
- Review scope of work for all projects assigned within the region, prior to project start date with assigned technicians.
- Works with Project Management team regarding scheduling and coordination of assigned work within the region.
- Works with Sales Engineering team to ensure scope of work, parts, and timelines for projects are all in order before handing off to technicians.
- Works with shipping team for replenishment of any work tools / parts for all technicians in the region.
- Oversee onsite preventative maintenance schedules to ensure completion.
- Ensure onsite customer service is timely and accurate within the assigned region.
- Ensures compliance to integration standards for:
- Wiring
- Installation
- Training
- Integration Documentation
- Perform equipment audit at installation and provide update to Accounting for maintenance agreements.
- Provide regular communication and status updates with Field Service Manager
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Lead Field Technician in Knoxville, TN vacancy
- ...Job Description Job Description Join Our Team! We're looking for an experienced, dependable, Lead Swimming Pool Service Technician to lead our field service team and help deliver exceptional pool maintenance and repair services. If you takes pride in quality work...SuggestedWork at office
Prism Pool & Backyard
Knoxville, TN2 days ago $28 - $35 per hour
...Whaley Foodservice Technician II ***HIRING IMMEDIATELY!!!**** ***Up to $7,500 Sign-On Bonus for Experienced Technicians*** Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees...SuggestedTemporary workImmediate startRelocation package- ...Senior Mechanic/Technician WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you’ll... ...equipment. This role is more than just turning wrenches—it’s about leading by example, optimizing performance, and mentoring the next...Suggested
wmhsolutions
Knoxville, TN3 days ago - ...Seize the OpportunityAs a Senior Technician, you're not just fixing equipment—you're powering industry, mentoring talent, and driving... .... But this role is more than just turning wrenches—it's about leading by example, optimizing performance, and mentoring the next generation...Suggested
WMH Corporation
Knoxville, TN4 days ago - ...Field Service TechnicianAs a Field Service Technician , you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical...SuggestedHourly payImmediate startRelocationShift workWeekend workAfternoon shift
WoW.com
Knoxville, TN4 days ago - ...Field Technician II The Field Technician II position will lay out, assemble, and maintain pipe, pumps, and related equipment for agricultural or industrial work sites. Positively represent the Company and maintain good relations with customers. Essential Duties...Flexible hoursAfternoon shift
Rain For Rent
Knoxville, TN2 days ago - ...Field Service TechnicianProtean Instruments, a division of Ludlum Measurements, Inc. is seeking a self-starter Field Service Technician to join our team in Knoxville, TN! The Field Service Technician will drive service success that improves customer satisfaction, maximizes...Local areaFlexible hours
VPI Technology, a division of Ludlum Measurements, Inc.
Knoxville, TN3 days ago - ...Robot Service Technician – Full Time/ContractKnoxville, TennesseeAbout AvrideAvride is a U.S.-based autonomous vehicle startup headquartered... ...for the assembly, maintenance, troubleshooting, repair, and field operation of our autonomous delivery robots. This position is ideal...Weekly payOngoing contractFull timeLocal areaRemote workRelocationMonday to Friday
Avride
Knoxville, TN4 days ago - ...Forklift Service Technician – Built for Expertise, Service & Impact MHI is seeking an experienced Forklift Service Technician who takes... .... Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships....Temporary work
Material Handling Services LLC
Knoxville, TN5 days ago - ...Field Service TechnicianThe field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide...Full timeLocal areaMonday to FridayAfternoon shift
Guardian Fueling Technologies
Knoxville, TN4 days ago - ...Field Service TechnicianMI Conveyance Solutions Field Service Technicians provide the highest levels of mechanical service to meet the needs of our customers. Whether repairing and installing conveyor belts or repairing and maintaining mechanical equipment, we cater to...Local area
Genuine Parts Company
Knoxville, TN4 days ago $30 - $50 per hour
...Field Service Technician Pay Range: $30-50/Hour *** $2,000 sign-on bonus *** Overview FESCO is looking for an experienced Field Service Technicians responsible for troubleshooting, diagnosing, and repairing commercial kitchen & refrigeration equipment at our customer...Hourly payTemporary workRelocation packageFesco Tenn
Knoxville, TN4 days ago- ...employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a... ..., quality, and safety / compliance Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas...Contract workWork experience placementSummer workWork from homeFlexible hours
Zebra Technologies
Knoxville, TN4 days ago - ...parts needed as quickly as possible. About this Opportunity BMGhas an exciting opportunity for a Field Service Technicianat our Knoxville TN site. The Field Service Technician is responsible for the start-up, debug, installation, troubleshoot, repair and training on all...Hourly payPermanent employmentVisa sponsorshipFlexible hours
Brown Machine Group
Knoxville, TN3 days ago - ...We’re looking for Field Service Technicians with strong testing and troubleshooting experience who are ready to take on challenging fieldwork across the country. In this hands‑on role, you’ll test, maintain, and commission low to high‑voltage systems at power plants,...Daily paidWork at office
RMS Energy
Knoxville, TN4 days ago $23 - $24 per hour
...Field Services Technician IIHepaco a Clean Harbors company in Knoxville, TN is seeking a Field Services Technician II to join our safety conscious... .../ Emergency ResponseHepaco a Clean Harbors company is the leading provider of environmental, energy and industrial services...Full timeLocal areaWeekend workClean Harbors
Knoxville, TN2 days ago- ...Field Services TechnicianAMS Corporation is a nuclear engineering services company based in Knoxville, Tennessee, with a mission to... ...respect, and shared purpose.Job DescriptionAs a Field Services Technician on the Cable Testing & Technical Services Team, you will play a...WorldwideFlexible hoursWeekend work
Analysis and Measurement Services (AMS) Corporation
Knoxville, TN4 days ago - ...Job Summary: The technician will perform repair work on a wide variety of equipment ranging from complete machine overhauls to minor repairs... ...years experience in the heavy equipment industry or a related field Must have a valid driver's license Excellent written...
BRAMCO GROUP
Knoxville, TN5 days ago $23 - $24 per hour
...a Clean Harbors company in Knoxville, TN is seeking a Field Services Technician II to join our safety conscious team. This role will be active... ...by the company Hepaco a Clean Harbors company is the leading provider of environmental, energy and industrial services...Hourly payFull timeLocal areaWeekend workClean Harbors
Knoxville, TN4 days ago$19.75 per hour
...brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting...Hourly payLocal areaFlexible hoursAfternoon shiftEchoStar
Knoxville, TN5 days ago- ...Field Technician AVANTech, LLC is a rapidly growing technology company which designs, fabricates, and operates specialty water treatment equipment for government and commercial clients. We solve some of the most challenging problems in the water industry – from being...Hourly payFull timeWork at officeRelocation
Avantech
Knoxville, TN4 days ago $18 - $19 per hour
...Counties. The project is currently in progress. Archaeological technicians with regional (i.e. Southeast) experience is preferred. Experience... ...survey. Candidate should have completed an archaeological field school. It is imperative that the candidate be able to work 10...Hourly payDaily paidWork at officeWeekend workCultural Resource Analysts
Knoxville, TN1 day ago- ...Job Title: Field Survey & Layout Technician SUMMARY Responsible for site surveying and site layout. Provides technical information to the site... ...project specific subordinate supervisors (foremen / crew leads) and employees (planning, assigning, and directing work)....For subcontractor
Pavement Restorations Inc
Knoxville, TN1 day ago - ...What We're Looking For: Barge Design Solutions is seeking a Survey Field Technician ! In this role, you'll support both field and office staff while learning to operate survey equipment and execute accurate surveying techniques. Working under the guidance of experienced...Live outWork at officeNight shift
Barge Design Solutions, Inc.
Knoxville, TN5 days ago $26 - $30 per hour
...Job Description Job Description Field Technician – Travel Role | Knoxville, TN About the Role Our client is a large and rapidly growing... ...About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business...Contract workTemporary workRemote workMonday to FridayWeekend workTEKsystems
Knoxville, TN6 days ago$23 - $24 per hour
...Field Services Technician II Hepaco a Clean Harbors company in Knoxville, TN is seeking a Field Services Technician II to join our safety conscious... ...Response Hepaco a Clean Harbors company is the leading provider of environmental, energy and industrial services throughout...Hourly payFull timeLocal areaWeekend work$20 - $27 per hour
...Field Service Technician As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to: Directly manage all aspects of customer service and care with our clients Independently troubleshoot and...- ...Fiber Site Survey Technician We are seeking a reliable and detail-oriented Fiber Site Survey Technician to conduct pre-installation site surveys for fiber optic network deployments. The technician will assess existing infrastructure, document site conditions, identify...Local area
$28.01 - $38.75 per hour
...Field Service Technician Neptune Work Flexibility: Field-based As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service...Hourly payWork at officeNight shiftAfternoon shift$22.5 - $33.13 per hour
...Field Service Technician Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible...Hourly payFull timeTemporary workPart timeWork experience placementLocal areaRemote workShift workNight shiftAfternoon shiftEarly shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Field Technician. Be the first to apply!
Related searches
- service professional technician Knoxville, TN
- audi service technician Knoxville, TN
- field technician Knoxville, TN
- field mechanic Knoxville, TN
- police service technician Knoxville, TN
- swimming pool service technician Knoxville, TN
- commercial refrigeration service technician Knoxville, TN
- field operator Knoxville, TN
- service technician mechanic Knoxville, TN
- ford service technician Knoxville, TN