Hospitality Lead

Hospitality Lead Role

At Chick-fil-A De Zavala, the Hospitality Lead position is more than just a role — it’s a valuable opportunity for personal growth and leadership development.

We are committed to fostering a welcoming and inclusive environment where individuals from all backgrounds can succeed. Whether you have prior experience or not, we are looking for friendly, motivated individuals who take pride in providing excellent service and creating a positive experience for every guest. As a Hospitality Lead, you’ll gain important life and leadership skills while contributing to a fast-paced and dynamic workplace. Join our team, and we’ll provide the training and support you need to thrive.

Hospitality Lead Description:

Works together with the other restaurant leaders, overseeing their growth and work, in order to accomplish the Franchise Owner/Operator’s vision for the restaurant. A Team Leader will serve in hospitality and/or Kitchen operations, driving sales, profit, and morale while maintaining quality of taste, speed, cleanliness, and an attentive and courteous team. Position yearly earnings is based on hourly wages earned from a 40-60 hour work week.

Outcomes:

• Leads by example
• Leads the team in their area of the business (Operations, Kitchen, Marketing, Training, Catering, or Hospitality)
• Partners with the Franchise Owner/Operator
• Practices cost efficiency for food, condiments, and paper items to ensure a profitable business
• Ensures customer satisfaction at all times
• Engages in immediate problem resolution and short-term plans to correct critical issues
• Drives financial performance and provides feedback to leadership and suggest operational actions required to achieve financial targets

Qualities:

• Smiles
• Honest
• Positive attitude
• Optimistic
• Speaks loudly and enthusiastically!
• Tenacity to carry through on projects
• Chemistry with rest of team
• Reliable
• Attention to details
• Proactive
• Consistent with Chick-fil-A’s companywide culture
• Calm under pressure
• Multitask to lead a number of projects at the same time
• Loves serving people

Benefits:

• Remarkable Futures Scholarships Opportunity ($2500 - $25000)
• Vacation and Insurance Opportunity after 1 year or promotion
• Career Options to become a CFA Franchisee or Staff member for CFA Inc.
• Free employee and family meals
• Sundays off
• Competitive Wages
• Leadership Development
• Community-oriented Environment

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.