Administrative Coordinator - Holland SUD Offices

Position Details

HOLLAND BEHAVIORAL / MENTAL HEALTH / SUD OFFICES ADMINISTRATIVE COORDINATOR - FULL TIMEOur Administrative Coordinator is responsible for overseeing the administrative and operational functions related to the operation of our SUD offices in Holland. This in-person role includes various clerical duties, scheduling of staff, coordinating with referral sources and overall organization of our office. In addition, this individual will be responsible for assisting in networking, marketing, and building relationships with area partners such as courts, funders, doctors, etc. We are seeking someone with medical office management, insurance billing experience or related clinic-type administrative support experience.

Welcome to Samaritas Nation!

Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.

APPLY TODAY! #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve! 

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Duties and Responsibilities

1. Serve as an administrative representative to the team, working with other leadership personnel to assist in the implementation of changes in procedures or policies.

2. Overall coordination and scheduling of office and clinical staff to ensure appropriate coverage in SUD offices. Assist with the orientation and professional growth of new hires.

3. Attend team meetings as directed, to provide input and assess team needs related to the clerical and administrative functioning of the office.

4. Market SUD services and network with community partners, as well as scheduling marketing meetings for staff.

5. Actively identify areas for improvement develop recommendations for change regarding the functionality of the offices.

6. Perform a variety of administrative tasks as assigned by the Director or Assist Director in organizational aspects of supervisory tasks related to the team, IE scheduling, billable expectations, and reauthorization tracking.

7. Develop and maintain administrative systems that ensure efficient and effective office operations, including, but not limited to assisting staff with operation of office machinery, submitting maintenance requests for office machinery as needed, maintaining adequate supply of office materials, etc.

8. Answer calls coming into the office; forward calls to appropriate party; record and distribute messages as needed. Route all mail to appropriate party.

9. Set up and maintain files for clients; track, organize and file paperwork for each client.

10. Responsible for timely Quality Assurance compliance as related to employee’s roles and functions.

11. Maintain record of intakes, transfers, discharges, and service plan rotation, notifying Therapists and Supervisors of report deadlines on a bi-weekly basis.

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Job Qualifications

Education, Training, and Licensure/Certification

· High school diploma preferred

Experience

· Minimum one year administrative coordination preferred.

· Minimum two years clerical experience, preferred.

Knowledge Skills and Abilities

· Ability to apply commonsense and understanding to carry out instructions furnished in written, oral or diagrammatic forms.

· Ability to work constructively with supervisor and staff.

· Ability to type approximately 50 wpm.

· Prior experience and proficiency with standard computer word process programs, including Microsoft Office Suite is required.

· Ability to perform basic arithmetic operations, including addition, subtraction, multiplication and division; as well as ability to calculate rates and percentages.

· Ability to maintain confidentiality with client, employee and organization information.

· Ability and willingness to work as part of a team in achieving common goals. Ability to work constructively with staff and other stakeholders.

· Ability to work effectively in a cross-cultural context.

· Ability to speak, read and write fluent English. Strong oral and written communication skills with ability to prepare letters, summaries and reports using prescribed format and conforming to rules of punctuation, grammar, diction and style.

· Ability to manage multiple functions of a complex organization. Strong organizational skills.