General Clerk II

Data Processing Specialist - General Clerk IIJH Miles & Associates, Inc. (JHMA) is seeking a talented candidate for full time role as a Data Processing Specialist (classified as a General Clerk II under the SCA Wage Determinations). APPLICANTS WITH AN ACTIVE PUBLIC TRUST 2 BACKGROUND INVESTIGATION ARE STRONGLY PREFERREDWork Hours/Location: Employment Type: Full-Time (40 hours/week) Possible Work Hours: 8:00AM to 4:30PM every day Job Location: In-person, Washington, DC, USA Compensation: $21.96/hour plus $5.55/hour Health & Welfare benefit ** This is a Service Contract Act (SCA) position, so the employee will receive no less than the total compensation required by the SCA and listed on the wage determination for the applicable position.Benefits: 401K with company match PTOResponsibilities: Customer Service (In-person, email and/or phone) Mail Room Services Data Entry Indexing Processes Answering Phones Processing Data Scanning Documents Other Clerical Duties Provide clerical support to the Alcohol and Tobacco Tax and Trade Bureaus Alcohol Labeling and Formulation Division. Process incoming COLA waivers and export certificates. File natural wine certificates in line with TTB-established standards. Responsible for preparing and mailing miscellaneous items. Providing accurate and effective customer service for alcohol beverage industry members via phone and email. Providing coverage concerning customer telephone and email inquiries. Retrieving telephone messages at the beginning of each business day. Distributing the messages to the appropriate TTB and/or other contract employees. Calls must be answered courteously and accurately, using TTB-established standards when responding to telephone inquiries. Training on the processing of COLA waivers and export certificates, and the filing of natural wine certificates will be provided.QUALIFICATIONS:A prerequisite for this position is that the applicant currently has or recently has had a job that requires a Tier II Public Trust or higher level of background investigation/security clearance.Education and/or Experience: High school diploma or general education degree (GED) and a minimum of one (1) year of experience and/or training related to the tasks to be carried out under this contract.Reasoning Skills: Ability to apply common sense understanding to carry out written or oral instructions generally in a sequence or scheduled work activities occurring on a regular basis. Ability to prioritize work and research information to complete work, and to multi-task duties.Computer Skills: Ability to use a personal computer and associated peripherals and use Microsoft Office 2016. Ability to use telephone, copy machine, printers, scanning devices, and general office equipment.Experience: Federal Contracting: 3 years (Required)License/Certification: Public Trust Level II background investigation (Required)Work Location: Washington, DC, USA
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