Security Officer

Hotel Overview For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; rated number four on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra‑modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally‑minded to ensure we continue the story of making great things happen at InterContinental® Boston. Position Overview As a Security Officer you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets. Duties & Responsibilities Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. Act as hotels first responders in case of emergency. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel policies and procedures. Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work. Record necessary and pertinent incident reports or information to police and fire agencies involving investigations. Involve Department Manager or HR department as required. Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned Qualifications High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs. Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures. Mathematical skills, including basic math, are used occasionally. May be required to work nights, weekends, and/or holidays. Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds. Frequently standing up and moving about the facility. Frequently handling objects and equipment to secure the facility. Frequently bending, stooping, and kneeling. Compensation Hourly Rate: $34.18 Benefits In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. Equal Opportunity Employer IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. #J-18808-Ljbffr