Claims Technician - WAE

Job Title

The purpose of this class is to provide customer service to citizens and employees who contact the Department of Risk Management for assistance in the filing and handling of general, automotive, and Workers' Compensation claims. This job requires a level of independent thinking and problem-solving skills. Works within a team and sometimes independently.

Minimum Requirements

• Bachelor's in Criminal Justice, Business, Insurance Management or other related field of study preferred OR a combination of education and experience equivalent to a Bachelor's degree in Business or a related field from an accredited college or university with major coursework in a field directly related to claims handling.
• Requires extensive knowledge of the Virginia Worker's Compensation Act, risk management financing and claims handling.
• Three (3) years of claims handling experience required.
• A minimum of three (3) years of full-time equivalent experience in planning, implementing or evaluating workers' compensation and liability claims in Virginia.
• Three (3) years of experience working with municipal government, understanding of interdepartmental knowledge relationship experience preferred.
• Experience may substitute for education on the basis of one year of experience for each year of education.
• Associate in Claims (AIC) preferred.

Additional Requirements

• Associate in Claims designation provided by the employer.
• Additional claims adjusting certifications will be provided by the employer.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• Must possess a valid driver's license and must have and maintain a satisfactory driver's record based on the City of Hampton's criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• The incumbent may be considered "essential personnel" during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules.

Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of fun, rich, and diverse waterfront history, as well as a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.