Program Director

Program Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. We are seeking a Program Manager to support the delivery of critical, innovative initiatives to improve the financial lives of our customers, value for our stakeholders across JPMorganChase. The Program Director will work very closely with our Product leadership to help drive the execution of our roadmap and support activities with business partners across the firm. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Program Director in the Consumer Banking Deposits 2.0 team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for delivery of critical, innovative initiatives to improve the financial lives of our customers and add value to our stakeholders across JPMorganChase. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job Responsibilities

• Lead the transformation of strategic plans into high-impact programs and projects, leveraging your expertise in project management and data analytics to deliver results across various business units.
• Monitor and govern the progress of multiple strategic programs, ensuring alignment with business strategy, managing risks, and making necessary adjustments to deliver on program commitments.
• Communicate effectively with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve potential issues and conflicts.
• Foster a productive and inclusive work environment, building a diverse team, delegating tasks effectively, and promoting continuous learning and improvement.
• Contribute to the development of new policies and ideas within your discipline, using your advanced knowledge and experience to drive innovation and enhance our project management practices.
• Drive critical program deliverables, i.e. coordination across teams, executive status, scope clarification etc.
• Articulate priorities, risks, issues, prioritization to product leaders, agility leads, technology teams and other impacted participants to drive execution.
• Organize and coordinate program deliverables as required for release readiness for all impacted parties.
• Lead escalation discussions and meetings with stakeholders, impacted teams to drive resolution.
• Manage all components of program, including funding, master project plan development, engagement across functional teams, status reporting, dependencies, delivery impediments and resolution, escalations across Product Groups, Businesses and LOBs.
• Develop program strategy that enables seamless and efficient execution of a large body of work across all impacted organization.

Required Qualifications, Capabilities, and Skills

• Proven ability to lead complex, strategic programs and projects in a large organization within the financial sector typically demonstrated through 10+ years of relevant experience.
• Demonstrated expertise in transforming strategic plans into operational programs, including risk management, stakeholder engagement, and change management.
• Proven ability in data analytics, including developing and interpreting models to provide continuous insight and inform decision-making.
• Advanced proficiency in cross-functional collaboration, with a track record of effectively working with individuals from different departments to achieve common goals.
• Expertise in conflict management, with the ability to identify potential conflicts and facilitate discussions to create win-win solutions.
• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business. Demonstrates strong influencer skills.
• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.
• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.
• Exhibit confidence communicating and interacting with senior and global business leaders through strong written, verbal and interpersonal communications and presentations.
• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

Preferred Qualifications, Capabilities, and Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• 10+ years of experience leading and managing progressively complex projects and initiatives, preferably in financial services digital platforms and/or software development (consumer banking products/payments/technology experience is a plus).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.