Medical Office Receptionist

Job Title

Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities

Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

High School diploma or equivalent

Experience and Skills

Technical Experience: 1 year

Technical Experience for Diabetes Department:

• Basic medical terminology knowledge
• Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
• Typing minimum 40 wpm

Physical Activities

Intermittent hand manipulation required

Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

• Schedules patients for procedures
• Posts case data and maintains case log
• Enters patient charges
• Provides pre-certification and ABN's as required
• General clerical duties
• Lead: Assists with all scheduler roles
• Lead: Assists dept manager as assigned and covers in their absence
• Diabetes Department:
• Accurately transcribes both internal and external referrals into EPIC
• Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
• Manages work queue for nutrition and diabetes services for multiple locations throughout the system
• Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
• Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
• Provides basic nutrition and diabetes specific health information
• Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
• Facilitates collection of data for CQI & KPI initiatives
• Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
• Connects with patients post-discharge from hospital to complete patient experience survey
• Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
• Generates daily reports for inpatient glycemic data
• Assists with data collection for annual accreditation reporting
• Schedules conference rooms for group session, staff meetings, trainings, etc
• Assists with management of staff outlook calendars
• General clerical duties as assigned

Compensation

$18.28 to $27.42