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IT Field Support Engineer (Level 2)

TECEZE

Job Summary

We are looking for an IT Field Support Engineer (L2) to provide onsite technical support, troubleshoot IT issues, and maintain end-user devices and IT infrastructure.

Key Responsibilities

  • Provide onsite L2 technical support to end users.
  • Troubleshoot desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain hardware and software.
  • Resolve Windows OS, application, and network connectivity issues.
  • Perform hardware replacement, break/fix, and basic network troubleshooting.
  • Support Microsoft Office 365, Outlook, and user account-related issues.
  • Respond to service requests and resolve incidents within SLA timelines.
  • Coordinate with remote support teams and vendors when required.
  • Maintain proper documentation of incidents and support activities.

Required Skills

  • 2–4 years of experience in IT Field Support, Desktop Support, or Deskside Support.
  • Strong knowledge of Windows OS, desktops, laptops, and printers.
  • Experience with hardware troubleshooting and software installation.
  • Basic knowledge of TCP/IP, LAN, Wi-Fi, and VPN.
  • Familiarity with Microsoft Office 365 and Active Directory.
  • Good communication and problem-solving skills.
  • Ability to travel to client sites and provide onsite support as required.

Vacancy posted 3 hours ago
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