International Support Specialist

About The Role Responsible for generating daily and monthly reports for the foreign exchange portfolio, monitoring metrics and measuring performance. Additionally, work with portfolio FX Traders to resolve any resulting issues or discrepancies. Responsible for back‑office functionalities of the FX platform, such as settlements, confirmations, reconciliations, customer inquiries, new customer onboarding, and other affiliated systems. Input and manage daily foreign exchange rates into the online banking platform. Responsible for dedicated FX portal including demonstrations for new and prospective customers, maintenance, onboarding, and customer service. Process outgoing and incoming foreign wire payments. Responsible for timely resolution related to client inquiries, transaction activity issues, and wire investigations. Process daily journal entries and monthly e‑certifications of Nostro, general ledgers, and miscellaneous accounts. Demonstrate compliance with all bank regulations for assigned job function and apply to designated job responsibilities – knowledge may be gained through coursework and on‑the‑job training. Keep up to date on regulation changes. Follow all bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training. Maintain a working knowledge of the bank’s written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, bank security and other applicable regulations. May be asked to coach, mentor, or train others and teach coursework as a subject‑matter expert. Actively learn, demonstrate, and foster Columbia’s corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embrace the vision to become the “Business Bank of Choice”. May perform other duties as assigned. About You High school diploma or GED (preferred). 1‑3 years of work experience in banking or operations, preferably foreign exchange operations (required). Strong knowledge of banking and/or international products and services. Excellent phone and customer‑service skills. Excellent interpersonal skills. Well organized and accurate with strong attention to detail. Ability to work under pressure and tight timelines. Basic PC skills, including Microsoft Office suite, SWIFT, foreign exchange platforms. Travel Requirements Occasional. Pay The pay range for this role is $20.22 - $33.69. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process. Primary Location Ability to work fully onsite at the posted location(s). 5210 74th Street W, Lakewood, WA 98499 Our Benefits We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k) retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment To Diversity Columbia Bank is an equal‑opportunity and affirmative‑action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: View email address on click.appcast.io. To Staffing And Recruiting Agencies Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. #J-18808-Ljbffr Columbia Bank