Patient Safety Officer

Beacon Health System is hiring a full‑time Nights Patient Safety Officer for our Security Department located in Kalamazoo, MI. Be a Beacon. Make a Difference. At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve. Benefits Medical, Dental, & Vision Insurance through Cigna Life Insurance 403(b) Matching Retirement Fund Competitive Paid Time Off (PTO) Shift Differentials Employee Assistance Program (EAP) Tuition and Certification Reimbursement Clinical Ladder Program Local and National Discounts Beacon Academy Educational Courses Gym Membership Discount About Beacon Kalamazoo Beacon Kalamazoo provides 24/7 emergency care and a Level II Trauma Center. We deliver care for serious life‑threatening injuries or illnesses, and everyday health needs, including labor and delivery. We offer specialty care for heart/vascular disease, lung and sleep disorders, mental health conditions, and women’s health. We also provide a wide range of outpatient services, including diagnostic imaging, lab tests, respiratory therapy, and rehabilitation therapy services. What You’ll Do A Patient Safety Officer reports to the Director and is responsible for maintaining a safe, secure, and effective environment of care throughout the hospital. Generally assigned to the Emergency Trauma Center (ETC), this role protects patients, visitors, employees, hospital property, and facilities from hazardous conditions, physical harm, trespassing, vandalism, sabotage, fire, theft, workplace violence, and other threats. The Security Officer II monitors hospital operations, responds to emergencies, enforces security procedures, conducts investigations, and assists staff, patients, and visitors while maintaining a visible and professional security presence. This position may require the officer to be armed while on duty and maintain firearms proficiency in accordance with department standards. Patient Safety Officer Job Responsibilities Essential Duties and Responsibilities Monitor activities of patients, visitors, staff, and others to maintain a safe and secure environment. Inspect equipment, doors, windows, gates, restricted areas, offices, hallways, and stairwells to ensure proper security and access control. Respond to emergencies including fires, disturbances, accidents, criminal activity, disasters, bomb threats, workplace violence incidents, active shooters, and behavioral health emergencies. Respond to duress alarms, building alarms, door alarms, parking lot call boxes, and behavioral health requests for assistance. Utilize de‑escalation, crisis intervention, and trauma‑informed communication techniques when interacting with disruptive, combative, emotionally distressed, or potentially violent individuals. Use force only in accordance with hospital policy, applicable laws, and department training standards. Initiate emergency response procedures and coordinate with law enforcement, fire, EMS, and other emergency agencies as necessary. Restrict access to visitors and staff in accordance with hospital policy and regulate parking in hospital surface lots and parking garages. Conduct screening procedures at designated entrances and address prohibited weapons in accordance with hospital policy. Operate security technology including CCTV systems, access control systems, alarm monitoring systems, radios, and electronic incident reporting software. Conduct investigations, prepare reports, maintain daily activity logs, and preserve evidence in accordance with departmental procedures and chain‑of‑custody standards. Initiate and coordinate ETC lockdown procedures in collaboration with clinical staff during violent or high‑risk incidents. Summon external law enforcement agencies as appropriate. Intervene to prevent and control disturbances involving patients, visitors, or employees. Provide escort services for employees, visitors, and patients throughout the hospital campus. Assist clinical staff with behavioral health, substance abuse, suicidal, or high‑risk patient situations requiring security intervention. Enforce parking rules and regulations in hospital surface lots and parking garages. Maintain assigned firearms, security equipment, and departmental property in accordance with policy and safety standards. Maintain firearms proficiency through ongoing training and annual qualification requirements. Testify in hearings and legal proceedings regarding incidents occurring on hospital property when required. Complete additional job‑related duties and special projects as assigned. Hospital Safety Responsibilities Report safety hazards, unsafe conditions, workplace violence concerns, and security risks. Secure offices, rooms, hallways, stairwells, and other unsecured areas throughout hospital property. Utilize safety and emergency equipment to control or mitigate incidents. Participate in emergency preparedness activities, disaster drills, lockdown procedures, and Incident Command operations. Maintain knowledge of and compliance with hospital safety policies, HIPAA requirements, patient rights, regulatory standards, and emergency response procedures. Participate in drills, training, evaluations, and Security Management Plan activities. Complete mandatory in‑services, annual competencies, defensive tactics training, de‑escalation training, and required certification programs. Organizational Responsibilities Attend and participate in department meetings and remain accountable for all information shared. Complete mandatory education, annual competencies, department‑specific training, and employee health requirements within established timeframes. Maintain all required licenses, certifications, and registrations in good standing. Utilize universal precautions, protective equipment, and ergonomic techniques to protect patients and self. Adhere to organizational policies, department procedures, regulatory standards, and compliance requirements. Be available to work overtime, alternate shifts, weekends, holidays, and emergency call‑ins as operationally required. What You Bring As a Patient Safety Officer, you must possess knowledge of surveillance systems, access control systems, alarm systems, incident response procedures, and applicable laws related to investigations, detention, search, seizure, and citizens’ rights. You should be familiar with de‑escalation techniques, workplace violence prevention, crisis intervention, and behavioral health response procedures. Strong interpersonal, verbal, and written communication skills are necessary to interact professionally with employees, patients, visitors, law enforcement agencies, and the public. You must be able to prepare accurate reports and documentation using computer systems and security software. You must exercise professionalism, sound judgment, integrity, discretion, and emotional control during stressful, traumatic, or potentially dangerous situations. You must be able to safely perform defensive tactics, physical intervention techniques, and patient restraint procedures when necessary. You must work independently and collaboratively within a team environment and commit to maintaining confidentiality and protecting patient privacy in accordance with HIPAA and hospital policies. Required Qualifications High school diploma or equivalent required. One to three years of experience in hospital security, public safety, law enforcement, military, emergency response, or a related security/customer service environment preferred. Coursework or training in criminal justice, healthcare security, behavioral health response, conflict resolution, crisis intervention, or emergency response preferred. Licenses and Certifications Valid driver’s license. Current Indiana handgun carry license or current employment as a law enforcement officer required for armed assignments. Successful completion of firearms safety training and annual handgun proficiency qualifications required. Current or obtainable BCLS/CPR certification and other certifications required by department or position. Completion of department‑approved de‑escalation, crisis intervention, defensive tactics, and workplace violence prevention training preferred. The Beacon Way At Beacon Health System, our approach to care goes beyond clinical excellence because it’s built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives. We call this commitment The Beacon Way—a six‑point operating system that empowers every team member to lead with purpose, communicate clearly, cultivate talent, embrace performance improvement, leverage innovation, and build greatness through accountability. Whether at the bedside or behind the scenes, everyone at Beacon plays a role in moving health forward. If you are a dedicated and compassionate professional with strong patient skills and a passion for patient‑centered care, we encourage you to apply today! #J-18808-Ljbffr