Student Financial Management Specialist

Student Financial Management Specialist

We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Atlanta campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives.

What Makes the Student Financial Management Center Aid Great Place?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with a variety of partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

Here Is What You Will Do

• Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations.
• Investigate and provide solutions regarding financial aid and student account customer issues.
• Reviews the accuracy of financial aid applications and verifies application information with supporting documentation.
• Evaluates financial circumstances to determine appropriate student account payment options.
• Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups.
• Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Minimum Hiring Qualifications: Bachelor's degree and one year of experience; or combination of education and related experience. Preferred Hiring Qualifications: Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills.

Provost & VP Academic Affairs Department: Student Financial Counsel Center

Dunwoody Campus Shift: M-F, 8:30AM-5:15PM Salary: $42,000 Pay Grade: 15 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible)